WEBVTT 00:00:00.000 --> 00:00:13.859 Unknown: Welcome to lovin'ous 00:03:30.000 --> 00:03:32.060 Unknown: you 00:04:00.000 --> 00:04:02.060 Unknown: you 00:04:30.000 --> 00:04:32.060 Unknown: you 00:05:00.000 --> 00:05:02.060 Unknown: you 00:05:30.000 --> 00:05:32.000 Unknown: you 00:05:32.000 --> 00:05:34.079 Unknown: you 00:05:34.079 --> 00:05:36.079 Unknown: you 00:05:42.079 --> 00:05:43.600 Unknown: Okay 00:05:43.600 --> 00:05:49.079 SPEAKER_06: Good evening and welcome to the energy resources and customer services committee and special board meeting of August 19th 00:05:49.079 --> 00:05:51.860 SPEAKER_06: This meeting is being recorded and can be accessed on Smed's website 00:05:51.980 --> 00:05:57.180 SPEAKER_06: Please remember to unmute your microphone is speaking in order that our virtual to knees may hear you 00:05:57.180 --> 00:06:00.860 SPEAKER_06: The microphone will display a green indicator light when the mic is on. 00:06:00.860 --> 00:06:04.959 SPEAKER_06: For members of the public attending in person that wish to speak at this meeting, please 00:06:04.959 --> 00:06:10.100 SPEAKER_06: fill out a speaker's request form located on the table outside this room and hand it 00:06:10.100 --> 00:06:11.819 SPEAKER_06: to security. 00:06:11.819 --> 00:06:16.340 SPEAKER_06: Members of the public attending this meeting virtually that wish to provide verbal comments 00:06:16.340 --> 00:06:21.579 SPEAKER_06: during the committee may do so by using the raise hand feature in Zoom or pressing star 00:06:21.579 --> 00:06:27.139 SPEAKER_06: 9 while dialed into the telephone toll-free number at the time public comment is called. 00:06:27.139 --> 00:06:30.579 SPEAKER_06: Technical support staff will enable the audio for you when your name is announced during 00:06:30.579 --> 00:06:32.819 SPEAKER_06: the public comment period. 00:06:32.819 --> 00:06:36.939 SPEAKER_06: You may also submit written comments by e-mailing them to public comment at SMUD.org. 00:06:36.939 --> 00:06:40.719 SPEAKER_06: Written comments will not be read into the record but will be read to the board electronically 00:06:40.719 --> 00:06:45.819 SPEAKER_06: and placed into the record of the meeting if received within two hours after the meeting 00:06:45.819 --> 00:06:46.819 SPEAKER_06: ends. 00:06:46.819 --> 00:06:49.339 SPEAKER_06: Chief legal officer, please conduct a roll call. 00:06:49.339 --> 00:06:51.139 Unknown: Director Sanborn? 00:06:51.139 --> 00:06:52.139 Unknown: Here. 00:06:52.139 --> 00:06:53.139 SPEAKER_04: Director Fishman? 00:06:53.139 --> 00:06:54.139 Unknown: Chair Buie-Thompson? 00:06:54.139 --> 00:06:55.139 SPEAKER_04: Present. 00:06:56.139 --> 00:06:58.620 SPEAKER_04: Director Sanborn and Chair Buie-Thompson are present. 00:06:58.620 --> 00:07:02.740 SPEAKER_04: Director Fishman is absent but I understand on his way. 00:07:02.740 --> 00:07:06.899 SPEAKER_04: Also present are directors Rose, Herber, Kurth and present Tamaya. 00:07:06.899 --> 00:07:07.899 Unknown: Okay. 00:07:07.899 --> 00:07:12.539 SPEAKER_06: Item number one on tonight's agenda is to brief the board and SMUD's community impact 00:07:12.539 --> 00:07:13.939 SPEAKER_06: plan. 00:07:13.939 --> 00:07:21.860 SPEAKER_06: We have Dr. Markeese Webster, the director of DIB, learning and sustainable communities 00:07:21.860 --> 00:07:24.019 SPEAKER_06: and then Tara Porter will speak after her. 00:07:24.539 --> 00:07:26.539 SPEAKER_06: I guess are you going first? 00:07:26.539 --> 00:07:27.539 SPEAKER_06: Order backwards. 00:07:27.539 --> 00:07:34.939 SPEAKER_06: So Tara Porter, director of customer operations and assistance will be speaking first. 00:07:34.939 --> 00:07:35.939 SPEAKER_14: Thank you. 00:07:35.939 --> 00:07:36.939 Unknown: Good evening. 00:07:36.939 --> 00:07:37.939 SPEAKER_14: My name is Tara Porter. 00:07:37.939 --> 00:07:41.419 SPEAKER_14: I'm director of customer operations and assistance. 00:07:41.419 --> 00:07:46.939 SPEAKER_14: Tonight alongside my colleague Dr. Markeese Webster, we're excited to provide an update 00:07:46.939 --> 00:07:49.699 SPEAKER_14: on our community impact plan. 00:07:49.699 --> 00:07:53.659 SPEAKER_14: Before we get started, I would like to acknowledge and thank the staff. 00:07:53.659 --> 00:07:59.339 SPEAKER_14: This work would not be able to be performed without many of the folks that are in this 00:07:59.339 --> 00:08:03.819 SPEAKER_14: room along with the folks that are not in this room today. 00:08:03.819 --> 00:08:07.620 SPEAKER_14: But I just want to say thank you for all the work that you do. 00:08:07.620 --> 00:08:10.459 SPEAKER_14: Also want to take this opportunity to thank our board. 00:08:10.459 --> 00:08:18.339 SPEAKER_14: We appreciate the support and participation that you provide for our community impact 00:08:18.339 --> 00:08:19.339 SPEAKER_14: plan. 00:08:19.339 --> 00:08:25.939 SPEAKER_14: We appreciate your presence and your support. 00:08:25.939 --> 00:08:32.539 SPEAKER_14: In 2021, we launched our zero carbon plan and committed to leaving no community behind. 00:08:32.539 --> 00:08:38.220 SPEAKER_14: In 2022, we launched our community impact plan to deliver on that commitment. 00:08:38.220 --> 00:08:42.819 SPEAKER_14: We leveraged our sustainable communities resource map, which you see there in the middle, where 00:08:42.819 --> 00:08:47.339 SPEAKER_14: we used that to identify the areas that we should focus on. 00:08:47.340 --> 00:08:51.460 SPEAKER_14: And then we also developed a comprehensive portfolio of programs and services to meet 00:08:51.460 --> 00:08:53.540 SPEAKER_14: customers where they are. 00:08:53.540 --> 00:08:58.019 SPEAKER_14: These strategies ensure smut is strengthening our workforce and communities and ensuring 00:08:58.019 --> 00:09:06.320 SPEAKER_14: all benefit from our clean energy transition. 00:09:06.320 --> 00:09:11.620 SPEAKER_14: We spent the past few years scaling initiatives, standing up new programs and services, and 00:09:11.620 --> 00:09:15.860 SPEAKER_14: expanding outreach efforts into new neighborhoods and business districts. 00:09:15.860 --> 00:09:20.220 SPEAKER_14: We've invested time and energy to develop relationships with our community and build 00:09:20.220 --> 00:09:22.379 SPEAKER_14: bond trust within smut. 00:09:22.379 --> 00:09:27.779 SPEAKER_14: We've taken time to educate our customers on our zero carbon plan, helping them to understand 00:09:27.779 --> 00:09:34.500 SPEAKER_14: how electrification can benefit them and how they can partner with smut on our collective 00:09:34.500 --> 00:09:37.580 SPEAKER_14: journey to our clean energy future. 00:09:37.580 --> 00:09:43.539 SPEAKER_14: Going forward, we're continuing to incorporate our daily operations, our efforts into our 00:09:43.539 --> 00:09:45.659 SPEAKER_14: daily business operations. 00:09:45.659 --> 00:09:48.740 SPEAKER_14: We're building momentum to meet our customers' needs. 00:09:48.740 --> 00:09:53.419 SPEAKER_14: We've expanded our low to moderate income programs and are working to incorporate what 00:09:53.419 --> 00:10:00.980 SPEAKER_14: we've learned into future programming and initiatives. 00:10:00.980 --> 00:10:02.459 SPEAKER_14: An update on our spending. 00:10:02.459 --> 00:10:08.299 SPEAKER_14: So the original investment, or excuse me, the total investment has been $66 million. 00:10:08.299 --> 00:10:13.259 SPEAKER_14: Over the past year, I'm happy to report that 99% of our investment has directly benefited 00:10:13.259 --> 00:10:20.299 SPEAKER_14: our customer programs. 00:10:20.299 --> 00:10:24.500 SPEAKER_14: We're going to be spending this evening providing updates in these four key areas that you see 00:10:24.500 --> 00:10:26.419 SPEAKER_14: on the left-hand side. 00:10:26.419 --> 00:10:31.700 SPEAKER_14: We're working alongside our trusted community partners to deliver culturally responsive 00:10:31.700 --> 00:10:38.019 SPEAKER_14: in language outreach and education that increases awareness, builds trust, and helps customers 00:10:38.019 --> 00:10:41.580 SPEAKER_14: participate in smut programs and services. 00:10:41.580 --> 00:10:46.860 SPEAKER_14: We're reducing barriers to clean energy adoption by providing low and no-cost solutions through 00:10:46.860 --> 00:10:52.379 SPEAKER_14: neighborhood electrification and business district electrification and nonprofit solar 00:10:52.379 --> 00:10:54.540 SPEAKER_14: and storage programs. 00:10:54.540 --> 00:11:00.700 SPEAKER_14: These investments help lower energy costs while improving comfort, health, safety, resilience, 00:11:00.700 --> 00:11:03.580 SPEAKER_14: and overall quality of life. 00:11:03.580 --> 00:11:08.379 SPEAKER_14: We're collaborating with local governments and jurisdictions, community organizations 00:11:08.379 --> 00:11:17.019 SPEAKER_14: through industry partners to advance innovative infrastructure solutions that strengthen community 00:11:17.019 --> 00:11:22.779 SPEAKER_14: resilience, support grid modernization, and ensure the benefits of the clean energy transition 00:11:22.779 --> 00:11:25.340 SPEAKER_14: are shared across our region. 00:11:25.340 --> 00:11:29.379 SPEAKER_14: We're investing in the region's future by preparing the next generation of clean energy 00:11:29.379 --> 00:11:35.139 SPEAKER_14: careers, strengthening our work-worth pathways, supporting local businesses, and fostering 00:11:35.139 --> 00:11:37.580 SPEAKER_14: regional economic growth. 00:11:37.580 --> 00:11:43.100 SPEAKER_14: Through partnerships with educational institutions, employers, and community-based organizations, 00:11:43.100 --> 00:11:47.740 SPEAKER_14: we're expanding access to quality jobs and building the workforce needed to achieve a 00:11:47.740 --> 00:11:49.300 SPEAKER_14: clean energy future. 00:11:49.300 --> 00:11:55.379 Unknown: Thus far, we've done a great job of reporting on outcomes, which you'll see on the right-hand 00:11:55.379 --> 00:11:56.379 SPEAKER_14: side. 00:11:56.379 --> 00:12:03.980 SPEAKER_14: Since 2022, we've installed over 6,500 residential and 260 commercial electrification measures, 00:12:03.980 --> 00:12:11.779 SPEAKER_14: which rolls up to around 447 all-electric equivalent homes, and also yields a reduction 00:12:11.779 --> 00:12:15.700 SPEAKER_14: of over 1,130 metric tons of carbon reduced. 00:12:15.700 --> 00:12:21.740 SPEAKER_14: To give you a visual, that's about the equivalent of planting 25,000 shade trees. 00:12:21.740 --> 00:12:24.460 SPEAKER_14: Pretty significant. 00:12:24.460 --> 00:12:28.860 SPEAKER_14: These outcomes are great because they provide a sense of how the investment has been spent 00:12:28.860 --> 00:12:32.139 SPEAKER_14: and the hard work that our teams have been doing. 00:12:32.139 --> 00:12:37.379 SPEAKER_14: But it doesn't articulate the impacts and the non-energy benefits that are most important 00:12:37.379 --> 00:12:39.159 SPEAKER_14: to our customers. 00:12:39.159 --> 00:12:43.980 SPEAKER_14: With that in mind, we've spent the last six months asking our customers about the non-energy 00:12:43.980 --> 00:12:49.460 SPEAKER_14: benefits and the impacts that are not tangible in the outcomes that you see at the top. 00:12:49.460 --> 00:12:55.740 Unknown: 33% of participants reported better sleep and attributed it to participation in the 00:12:55.740 --> 00:12:56.740 SPEAKER_14: program. 00:12:56.740 --> 00:13:02.059 SPEAKER_14: They're telling us things like, I'm no longer sweating and hot overnight. 00:13:02.059 --> 00:13:06.859 SPEAKER_14: I now have a working AC unit which has changed the quality of my sleep, especially on hot 00:13:06.859 --> 00:13:08.699 SPEAKER_14: nights. 00:13:08.699 --> 00:13:15.459 SPEAKER_14: We've learned that our customers that are participating in our programs through CIP 00:13:15.459 --> 00:13:20.979 SPEAKER_14: have two to three times higher prevalence of chronic health conditions, such as COPD, 00:13:20.979 --> 00:13:25.259 SPEAKER_14: emphysema, arthritis, allergies, to name a few. 00:13:25.340 --> 00:13:32.019 SPEAKER_14: 30% of those participants noted improvement in their asthma and allergy symptoms. 00:13:32.019 --> 00:13:36.259 SPEAKER_14: 20% noted improvement in their arthritis. 00:13:36.259 --> 00:13:41.980 SPEAKER_14: 54% of customers said that the air quality inside their home has improved with the energy 00:13:41.980 --> 00:13:44.059 SPEAKER_14: upgrades to their homes. 00:13:44.059 --> 00:13:49.939 SPEAKER_14: When we look at customers that received an HVAC, that increases to 71% in terms of them 00:13:49.939 --> 00:13:53.419 SPEAKER_14: feeling like their air in their home is cleaner. 00:13:53.419 --> 00:13:57.059 SPEAKER_14: We've also supported improvements in economic mobility. 00:13:57.059 --> 00:14:03.539 SPEAKER_14: For example, our workforce development efforts, we provided training to 566 people. 00:14:03.539 --> 00:14:06.939 SPEAKER_14: 249 of those folks were placed into employment. 00:14:06.939 --> 00:14:10.219 SPEAKER_14: So that's about 44%, which is pretty great. 00:14:10.219 --> 00:14:16.899 Unknown: Finally, evaluation research found that net energy usage decreased across all subsets. 00:14:16.899 --> 00:14:20.980 SPEAKER_14: So not only are our customers feeling more comfortable in their homes, they're using 00:14:20.980 --> 00:14:23.659 SPEAKER_14: less energy overall. 00:14:23.659 --> 00:14:28.220 SPEAKER_14: We're still early in quantifying the non-energy benefits work, and while our sample size is 00:14:28.220 --> 00:14:33.460 SPEAKER_14: small, understanding these benefits suggests that we're on the right path. 00:14:33.460 --> 00:14:39.300 SPEAKER_14: As we continue to learn and hear from our customers, we'll continue to adjust and adapt. 00:14:46.259 --> 00:14:50.100 SPEAKER_14: Customer trust is one of the leading indicators of product adoption. 00:14:50.100 --> 00:14:55.060 SPEAKER_14: When customers trust a company, they are more willing to try its products, share data, 00:14:55.060 --> 00:14:58.000 SPEAKER_14: stay engaged, and recommend the product to others. 00:14:58.000 --> 00:15:03.860 SPEAKER_14: So we spend a whole lot of time in this space of customer engagement and trust. 00:15:03.860 --> 00:15:09.500 SPEAKER_14: In our customer experience relationship survey, we ask SMUD as a company I trust. 00:15:09.500 --> 00:15:12.060 SPEAKER_14: 81% of our customers said that they do. 00:15:12.060 --> 00:15:16.620 SPEAKER_14: So we know that our customers have a high trust in SMUD. 00:15:16.620 --> 00:15:22.320 SPEAKER_14: In looking across industry insights, 81% of consumers say they need to trust a brand 00:15:22.320 --> 00:15:23.580 SPEAKER_14: to buy from it. 00:15:23.580 --> 00:15:29.220 SPEAKER_14: So it's very important that we continue to strengthen our trust and keep that high trust 00:15:29.220 --> 00:15:32.860 SPEAKER_14: with our customers. 00:15:32.860 --> 00:15:38.899 SPEAKER_14: I'd love to provide some examples of things that we've done in this space. 00:15:38.899 --> 00:15:44.180 SPEAKER_14: Through the SHINE application process, we connected with Sacramento Eagles, IRE 9, which 00:15:44.339 --> 00:15:48.579 SPEAKER_14: is a fraternal nonprofit organization which is located in Ward 6. 00:15:48.579 --> 00:15:54.019 SPEAKER_14: There was a CES assessment that identified some potential energy savings and ultimately 00:15:54.019 --> 00:16:00.659 SPEAKER_14: the organization received incentives and funding to support energy efficiency improvements. 00:16:00.659 --> 00:16:06.179 SPEAKER_14: This year, that organization also has become an active partner in hosting two Avondale 00:16:06.179 --> 00:16:11.199 SPEAKER_14: neighborhood walks, which helps to strengthen our neighborhood connections while increasing 00:16:11.200 --> 00:16:15.879 SPEAKER_14: awareness of residential energy efficiency opportunities. 00:16:15.879 --> 00:16:22.400 SPEAKER_14: Event engagement is often the first touch point in what can be a much deeper relationship 00:16:22.400 --> 00:16:27.920 SPEAKER_14: with SMUD and benefits the nonprofit and our community greatly. 00:16:27.920 --> 00:16:34.200 SPEAKER_14: In spring of 2025, as an example, we held a meet SMUD event in North Highlands. 00:16:34.200 --> 00:16:38.280 SPEAKER_14: At that event, there was a representative that attended from the Twin Rivers School 00:16:38.360 --> 00:16:42.039 SPEAKER_14: District, and he wanted in. 00:16:42.039 --> 00:16:47.240 SPEAKER_14: And so in June of 2026, we partnered with the school district to deliver another meet 00:16:47.240 --> 00:16:54.279 SPEAKER_14: SMUD event to them where we had over 300 community members participate where they learned information 00:16:54.279 --> 00:16:56.519 SPEAKER_14: on ways to lower their energy bill. 00:16:56.519 --> 00:17:01.120 SPEAKER_14: They could sign up for energy assistance, learn about pathways to careers in the field 00:17:01.120 --> 00:17:03.120 SPEAKER_14: of sustainable energy. 00:17:03.120 --> 00:17:07.319 SPEAKER_14: And small businesses had the opportunity to learn about our seed programs. 00:17:08.319 --> 00:17:15.319 Unknown: As you're aware, we also have our annual Connecting Our Communities Resource Expo, and that's wildly successful. 00:17:15.319 --> 00:17:22.319 SPEAKER_14: My colleague is going to provide an update in those numbers in her SD5 monitoring update today. 00:17:22.319 --> 00:17:24.319 Unknown: So I won't steal her thunder. 00:17:24.319 --> 00:17:29.319 SPEAKER_14: But what we learned with that is that there are customers that it's hard for them to get here. 00:17:29.319 --> 00:17:35.319 SPEAKER_14: And so what we did is we have delivered Neighborhood Expo. 00:17:35.319 --> 00:17:42.319 SPEAKER_14: We had our first one in June, and it was held at the Folsom Cordova Community Partnership. 00:17:42.319 --> 00:17:48.319 SPEAKER_14: We saw 167 customers that participated in that. 00:17:48.319 --> 00:17:58.319 SPEAKER_14: The space is pretty small, so we had about 14 community-based organizations that participated in that, 00:17:58.319 --> 00:18:06.319 SPEAKER_14: with services ranging from financial literacy, health, dental, childcare, other utilities, so on and so forth. 00:18:06.319 --> 00:18:16.319 SPEAKER_14: We have another event scheduled tomorrow that's a Neighborhood Expo at the Salvation Army where President Tamayo will be delivering, 00:18:16.319 --> 00:18:19.319 SPEAKER_14: you'll be doing our opening remarks. 00:18:19.319 --> 00:18:21.319 SPEAKER_14: There you go. 00:18:21.319 --> 00:18:28.319 SPEAKER_14: And so happy to let you know that we're expecting over 400 people attending that event tomorrow. 00:18:28.319 --> 00:18:37.319 Unknown: Our marketing program is grounded in research, and using what we hear from our customers helps to build trust and improve our ability to connect with our customers. 00:18:37.319 --> 00:18:46.319 SPEAKER_14: As an example, we had 90 homeowners from South Florin, Avondale, and Strawberry Manor that participated in three focus groups since October. 00:18:46.319 --> 00:18:54.319 SPEAKER_14: Recruitment was done in multiple languages, Chinese, Spanish, and Vietnamese, and the focus group was also offered in multiple languages. 00:18:54.319 --> 00:19:01.319 Unknown: Two of our customers, or two of the participants, took advantage of that opportunity and took the focus group in Spanish. 00:19:01.319 --> 00:19:04.319 Unknown: The platform that was used is pretty neat. 00:19:04.319 --> 00:19:14.319 SPEAKER_14: The person facilitating the focus group is able to type their questions and reactions in English, and that translates live to the language of choice. 00:19:14.319 --> 00:19:28.319 SPEAKER_14: And so now customers who may not have previously been able to engage directly with SMUD have an opportunity to do so. 00:19:28.319 --> 00:19:37.319 Unknown: As I mentioned earlier, one of the clearest lessons that we've learned through our work we are doing in this space is that customer trust is paramount. 00:19:37.319 --> 00:19:40.319 SPEAKER_14: It's one of the leading indicators of product adoption. 00:19:41.319 --> 00:19:48.319 SPEAKER_14: For many of our most vulnerable customers, the barrier isn't just that they don't have awareness of the program. 00:19:48.319 --> 00:19:51.319 SPEAKER_14: It's whether they trust the organization doing it. 00:19:51.319 --> 00:20:02.319 SPEAKER_14: And so while we're investing in neighborhood walks, we're partnering with community organizations that they trust, and local events, those allow us to meet customers where they are, 00:20:03.319 --> 00:20:11.319 SPEAKER_14: listen to their concerns, and connect them with resources that improve overall affordability and quality of life. 00:20:11.319 --> 00:20:25.319 Unknown: Throughout the Metaview Neighborhood Project, we had plenty of opportunities to engage with those customers, help them address their needs of having their HVAC, water heater and cooking units replaced due to age, workmanship and efficiency. 00:20:25.319 --> 00:20:36.319 SPEAKER_14: We received plenty of words of gratitude from these customers, and there's one that stuck out in particular, and then I also have another card that we received that I want to pass around as well. 00:20:43.319 --> 00:20:52.319 SPEAKER_14: The customer that stuck out in particular to me told us, I want to thank you for, I want to thank you, let me start over. 00:20:52.319 --> 00:20:55.319 SPEAKER_14: I want to thank you for your SMUD program. 00:20:55.319 --> 00:20:57.319 SPEAKER_14: All I had was a small heater through winter. 00:20:57.319 --> 00:21:00.319 SPEAKER_14: I'm 80 years old and have arthritis. 00:21:00.319 --> 00:21:03.319 SPEAKER_14: That is why I participated in your program. 00:21:03.319 --> 00:21:10.319 SPEAKER_14: Your workers did the work, your workers that did the work were very kind and sympathetic and did a great job. 00:21:10.319 --> 00:21:13.319 Unknown: I appreciated your help very much. 00:21:13.319 --> 00:21:19.319 Unknown: While it's still hard to pay my bills, especially now that everything has gone up so much, 00:21:19.319 --> 00:21:25.319 SPEAKER_14: I'm really hoping that you please keep the program going so maybe other seniors can also be helped. 00:21:25.319 --> 00:21:26.319 SPEAKER_14: I'm very happy. 00:21:26.319 --> 00:21:28.319 SPEAKER_14: Thank you again. 00:21:28.319 --> 00:21:36.319 Unknown: And with that, I'll pass it over to my, I'm going to invite Dr. Webster up to finish us out and then we'll answer any questions. 00:21:36.319 --> 00:21:37.319 SPEAKER_14: Thank you. 00:21:39.319 --> 00:21:40.319 Unknown: All right. 00:21:40.319 --> 00:21:41.319 SPEAKER_02: Good evening, everyone. 00:21:41.319 --> 00:21:44.319 SPEAKER_02: You know, I got to do my switcheroo here real quick. 00:21:44.319 --> 00:21:49.319 SPEAKER_02: All right. 00:21:49.319 --> 00:21:50.319 SPEAKER_02: So thank you, Tara. 00:21:50.319 --> 00:21:56.319 SPEAKER_02: So our business district work applies the same principle that Tara has been highlighting. 00:21:56.319 --> 00:21:59.319 SPEAKER_02: Trusted relationships create opportunity. 00:21:59.319 --> 00:22:04.319 SPEAKER_02: Many small business owners are focused on keeping their doors open and serving their customers. 00:22:04.319 --> 00:22:11.319 SPEAKER_02: They don't always have the time, the expertise, or the resources to navigate electrification projects on their own. 00:22:11.319 --> 00:22:17.319 SPEAKER_02: Through business walks, partnerships with our property business improvement districts, or PBIDS, and chambers, 00:22:17.319 --> 00:22:23.319 SPEAKER_02: our business advisory council, and direct technical assistance, such as that provided by our strategic account advisors, 00:22:23.319 --> 00:22:30.319 SPEAKER_02: we're helping businesses understand what's possible and removing barriers that might otherwise prevent participation. 00:22:30.319 --> 00:22:36.319 SPEAKER_02: This year, we expanded awareness of SMUD commercial programs through 71 business-focused engagements 00:22:37.319 --> 00:22:42.319 SPEAKER_02: and provided direct technical assistance to businesses pursuing electrification projects. 00:22:42.319 --> 00:22:52.319 SPEAKER_02: Beyond reducing admissions, these investments help businesses lower operating costs, improve resiliency, and create capacity for future growth. 00:22:52.319 --> 00:23:01.319 SPEAKER_02: And one good example of a commercial customer who we have helped is C-Chat, the children's choice for hearing and talking. 00:23:01.319 --> 00:23:06.319 SPEAKER_02: They started really with a SHINE project that was focused on energy-efficient windows 00:23:06.319 --> 00:23:11.319 SPEAKER_02: and that has now expanded to a solar and storage for nonprofits program. 00:23:11.319 --> 00:23:18.319 SPEAKER_02: And so they, in June, celebrated the launch of a new solar and battery storage system. 00:23:18.319 --> 00:23:21.319 Unknown: And this project is already delivering significant results. 00:23:21.319 --> 00:23:31.319 SPEAKER_02: With the organization's May 2026 energy usage cost reduced by 77 percent, compared to last year in May at the same time. 00:23:31.319 --> 00:23:41.319 SPEAKER_02: These energy savings will allow C-Chat to redirect resources towards its mission while improving long-term energy resilience and sustainability. 00:23:41.319 --> 00:23:45.319 SPEAKER_02: Okay, let's talk about kitchens. 00:23:45.319 --> 00:23:50.319 SPEAKER_02: Kitchen electrification is one of the most exciting and challenging areas of our work. 00:23:50.319 --> 00:23:53.319 SPEAKER_02: And some might say the kitchen is really the heart of the home. 00:23:53.319 --> 00:23:56.319 SPEAKER_02: I think that, so we'll just leave that there. 00:23:56.319 --> 00:24:03.319 SPEAKER_02: While customers are increasingly interested in electrification, cooking remains deeply personal and culturally significant. 00:24:03.319 --> 00:24:06.319 SPEAKER_02: That means adoption requires more than incentives. 00:24:06.319 --> 00:24:12.319 SPEAKER_02: It requires education, demonstration, hands-on experience, and leveraging our community partners. 00:24:12.319 --> 00:24:21.319 Unknown: Our approach has focused on helping customers see and experience induction technology for themselves through community demonstration projects, 00:24:21.319 --> 00:24:26.319 SPEAKER_02: workforce training opportunities, and increased incentives for commercial customers. 00:24:26.319 --> 00:24:34.319 SPEAKER_02: Since 2022, we've completed 162 kitchen electrification measures and currently have additional projects in development. 00:24:34.319 --> 00:24:42.319 Unknown: What we're learning is that once customers experience the technology firsthand, many of their concerns and misconceptions begin to disappear. 00:24:42.319 --> 00:24:45.319 SPEAKER_02: And so I want to talk for a moment about the pictures that you see here. 00:24:45.319 --> 00:24:49.319 SPEAKER_02: I know Sunil. That is the homeowner that is in the first picture there. 00:24:49.319 --> 00:24:55.319 SPEAKER_02: I met him actually during this spring's Habitat for Humanity Women Build event. 00:24:55.319 --> 00:25:03.319 SPEAKER_02: Just a side note, he didn't tell me until after I volunteered very quickly to dig holes for tree planting that that probably wasn't the thing that I wanted to raise my hand for. 00:25:03.319 --> 00:25:08.319 SPEAKER_02: But I did, and so here we are. 00:25:08.319 --> 00:25:16.319 SPEAKER_02: But Sunil, thank you, Sunil, is really an example of the nexus between SMUD and organizations like Habitat. 00:25:16.319 --> 00:25:22.319 SPEAKER_02: SMUD pays for the electrification measures in these new homes, solar, battery, kitchen upgrades. 00:25:22.319 --> 00:25:32.319 SPEAKER_02: So from the time a family crosses the threshold into their new home, they're experiencing electrification benefits, safety, improved air quality, and education. 00:25:33.319 --> 00:25:37.319 Unknown: And then in the middle picture there, commercial customer adoption. 00:25:37.319 --> 00:25:44.319 SPEAKER_02: SMUD supports projects like this because it creates opportunities for residents while helping communities become more familiar with electric technologies. 00:25:44.319 --> 00:25:53.319 SPEAKER_02: The all-electric kitchen give residents hands-on experience with equipment they might encounter in future jobs, helping them build relevant skills and confidence. 00:25:53.319 --> 00:26:00.319 SPEAKER_02: It also provides a chance to see firsthand how electric appliances can be safe, reliable, and easy to use. 00:26:01.319 --> 00:26:07.319 SPEAKER_02: By investing in projects like the Sacramento Asian Sports Foundation and Heartland Child and Family Service Kitchen upgrades, 00:26:07.319 --> 00:26:13.319 SPEAKER_02: SMUD is helping prepare residents for future workforce opportunities while supporting the transition to cleaner energy. 00:26:13.319 --> 00:26:21.319 SPEAKER_02: And so just really quickly, the Sacramento Asian Sports Foundation, we've partnered with them over the next three years to jointly offer these three things. 00:26:21.319 --> 00:26:26.319 SPEAKER_02: So one, kitchen demonstrations with guest chefs provided by SMUD. 00:26:26.319 --> 00:26:33.319 Unknown: Two, kitchen use by community members for the purpose of hands-on experience, as we've talked about, so important. 00:26:33.319 --> 00:26:40.319 Unknown: And then three, sponsorship and tables at events to provide community education on the use of electric appliances. 00:26:40.319 --> 00:26:42.319 Unknown: And then Heartland Child and Family Services. 00:26:42.319 --> 00:26:51.319 SPEAKER_02: The project included the installation of three new electric kitchen appliances and portable induction hobs to support hands-on culinary instruction. 00:26:51.319 --> 00:27:04.319 SPEAKER_02: And this upgraded space is helping prepare the first cohort of six Del Paso Heights residents as they participate in a kitchen and hospitality training program designed to really help them build their skills and think about new career pathways. 00:27:04.319 --> 00:27:15.319 SPEAKER_02: And then SMUD customer building electrification programs have revamped our kitchen incentives this year in an effort to capture the real savings that can be obtained from fuel switching and commercial kitchens. 00:27:16.319 --> 00:27:29.319 SPEAKER_02: We are partnering with our strategic accounts team to engage with the Restaurant Association to help educate small and medium businesses on the specific benefits to decarbonizing in their kitchen spaces. 00:27:29.319 --> 00:27:37.319 SPEAKER_02: And my favorite, it's not my favorite, I shouldn't say that, it's all my favorite, but the What's Cooking, really super excited about what happened back in May. 00:27:37.319 --> 00:27:39.319 SPEAKER_02: And some of you, many of you in this room got to experience that. 00:27:40.319 --> 00:27:47.319 SPEAKER_02: So SMUD hosted 146 students from local high schools at the inaugural Watts Cooking Competition at Consumas River College. 00:27:47.319 --> 00:27:56.319 Unknown: Students competed in a culinary challenge designed to strengthen their cooking skills while showcasing the benefit of clean, energy efficient induction cooking technology. 00:27:56.319 --> 00:28:00.319 SPEAKER_02: Students also got exposure to career pathways in the culinary arts. 00:28:00.319 --> 00:28:08.319 SPEAKER_02: Local chefs, they were out there, they were out there, serving as judges, providing professional feedback and industry insights to students throughout the event. 00:28:08.319 --> 00:28:21.319 SPEAKER_02: And SMUD really invests in all kitchen, excuse me, all electric kitchen projects because they help make clean energy technology a normal part of everyday life and really showing the benefits to the communities that we're serving. 00:28:21.319 --> 00:28:29.319 SPEAKER_02: And this helps reduce confusion, supports workforce development, and creates safer and more energy efficient gathering spaces. 00:28:31.319 --> 00:28:35.319 Unknown: So a little bit about our reliable and resilient infrastructure. 00:28:35.319 --> 00:28:42.319 SPEAKER_02: As we expand electrification, we continue to encounter infrastructure challenges that traditional solutions don't always solve efficiently. 00:28:42.319 --> 00:28:52.319 SPEAKER_02: The Community Impact Plan has given us the flexibility to test innovative approaches, strengthen partnerships, and identify solutions that can be scaled more broadly. 00:28:52.319 --> 00:29:04.319 Unknown: Whether that's smart panel technology, collaboration with permitting agencies, or creating engineering solutions for commercial customers, our focus has been finding ways to reduce cost, remove barriers, and accelerate adoption. 00:29:04.319 --> 00:29:13.319 SPEAKER_02: Perhaps most importantly, these efforts are generating lessons that extend well beyond individual projects and can benefit future customers across our service territory. 00:29:13.319 --> 00:29:17.319 SPEAKER_02: We have completed seven residential smart panel projects so far. 00:29:17.319 --> 00:29:23.319 SPEAKER_02: And just a couple benefits just a share of smart panels, deferred infrastructure costs, right? 00:29:23.319 --> 00:29:33.319 SPEAKER_02: So thinking about ways to reduce or delay the need for costly panel upgrades, better use of existing capacity, electrification enablement really expands that. 00:29:33.319 --> 00:29:35.319 SPEAKER_02: And an improved customer experience. 00:29:35.319 --> 00:29:47.319 SPEAKER_02: One quick highlight, one customer in particular, Vijay, was able to electrify his home and remove all gas-fueled appliances and equipment in his home by taking advantage of smart panel technology. 00:29:47.319 --> 00:29:51.319 SPEAKER_02: With the new technology, he was able to replace his water heater, stove, oven. 00:29:51.319 --> 00:29:53.319 SPEAKER_02: I mean, he did it all, y'all. 00:29:53.319 --> 00:30:02.319 SPEAKER_02: HVAC, he got a new energy efficient heat pump, water heater, induction stove, and an installation of electric vehicle circuits. 00:30:02.319 --> 00:30:06.319 SPEAKER_02: So when he's ready to buy an electric vehicle, he'll be all ready. 00:30:06.319 --> 00:30:09.319 Unknown: And then finally, really quickly, our partnership with the city of Sacramento. 00:30:09.319 --> 00:30:13.319 SPEAKER_02: So these projects require a lot of permitting, as one would imagine. 00:30:13.319 --> 00:30:20.319 SPEAKER_02: And so SMUD has been working with Streamline Sacramento, a group created to help streamline the city's development and approval process. 00:30:20.319 --> 00:30:30.319 SPEAKER_02: And this collaboration has resulted in some projects really moving forward in some spaces where once they have been stalled in that permitting process. 00:30:31.319 --> 00:30:34.319 Unknown: And then finally, a word about workforce and economic development. 00:30:34.319 --> 00:30:39.319 SPEAKER_02: A clean energy future requires a skilled workforce propelled to build, maintain, and support it. 00:30:39.319 --> 00:30:48.319 SPEAKER_02: Through the community impact plan, we've invested in workforce development partnerships that create pathways into family-supporting careers while helping address regional workforce needs. 00:30:49.319 --> 00:31:00.319 SPEAKER_02: Over the past year, these efforts helped train 121 individuals across the Sacramento region while strengthening partnerships with chambers, PBIDS, labor organizations, and workforce providers. 00:31:00.319 --> 00:31:09.319 SPEAKER_02: Our goal is not to simply create jobs, it's to ensure that the economic opportunities created through the clean energy transition are accessible to the communities that we serve. 00:31:09.319 --> 00:31:16.319 SPEAKER_02: And I talked to you all last week in my SD13 presentation about economic development and what we're doing in that space. 00:31:16.319 --> 00:31:24.319 SPEAKER_02: But SMUD's economic development work focused in this space on expanding access to SMUD programs and resources, the trust building and sustained engagement. 00:31:24.319 --> 00:31:28.319 SPEAKER_02: Key initiatives include the SEED program, remember me talking about SEED? 00:31:28.319 --> 00:31:29.319 SPEAKER_02: I won't quiz you. 00:31:29.319 --> 00:31:35.319 SPEAKER_02: And efforts to enhance quality of life for businesses with priority areas, notably PBID districts. 00:31:35.319 --> 00:31:45.319 SPEAKER_02: By delivering outreach such as business walks, multilingual materials, and collaboration with PBID leaders, SMUD has successfully engaged a diverse range of local businesses. 00:31:45.319 --> 00:31:49.319 SPEAKER_02: And we're funding PBIDS that allow us access to commercial customers. 00:31:49.319 --> 00:31:52.319 SPEAKER_02: And quick example, Local 104, a new partnership. 00:31:52.319 --> 00:32:04.319 SPEAKER_02: Sheet Metal Workers Local 104, that partnership provides heat pump and HVAC workforce and supports electrification through additional rebates and incentives to approved local contractors. 00:32:04.319 --> 00:32:07.319 SPEAKER_02: So we've got a good workforce piece going there as well. 00:32:07.319 --> 00:32:14.319 SPEAKER_02: And then our CIP workforce development partnerships with grid alternatives and the Northern California Construction Training. 00:32:14.319 --> 00:32:20.319 Unknown: Both of these programs offer skilled trades, pre-apprenticeships that are available to the community for free. 00:32:20.319 --> 00:32:31.319 Unknown: And they include wraparound services that support and encourage successful career pathways in utility related sectors. 00:32:31.319 --> 00:32:32.319 Unknown: All right. 00:32:32.319 --> 00:32:37.319 SPEAKER_02: So as we look ahead, the most important takeaway is that the community impact plan is not ending, it's evolving. 00:32:37.319 --> 00:32:45.319 SPEAKER_02: Over the past several years, we've learned valuable lessons about customer trust, outreach, affordability, innovation, and long-term impact. 00:32:45.319 --> 00:32:49.319 SPEAKER_02: Those lessons are now being embedded into how we do business every day. 00:32:49.319 --> 00:33:04.319 Unknown: While the community impact plan began by addressing barriers faced by underserved communities, the practices we've developed are improving how SMUD designs programs, engages customers, and delivers value across our entire service territory. 00:33:04.319 --> 00:33:12.319 Unknown: The community impact plan has helped us move beyond simple measuring program participation to understanding how our work affects people's lives. 00:33:12.319 --> 00:33:25.319 Unknown: We're carrying forward a deeper understanding of how to engage customers, stronger partnerships across our region, innovative approaches to electrification challenges, and industry-leading work around customer-centered outcomes. 00:33:25.319 --> 00:33:33.319 SPEAKER_02: In other words, we're creating a separate way, not creating a separate way of serving certain customers, we're building a better way of serving all customers. 00:33:33.319 --> 00:33:45.319 SPEAKER_02: Whether that's through neighborhood walks, lobby days, data-informed customer outreach, or the way we identify and connect customers to available resources, these approaches are becoming a part of SMUD doing its business every day. 00:33:46.319 --> 00:34:01.319 SPEAKER_02: And the community impact plan isn't just about reaching more customers, it's about building a stronger, more resilient utility that delivers value for everyone while ensuring every customer has the opportunity to participate in and benefit from our clean energy future. 00:34:01.319 --> 00:34:06.319 Unknown: And with that, I'll say thank you, invite my colleague back up here in case there are questions. 00:34:06.319 --> 00:34:15.319 Unknown: Hello. Hello. 00:34:15.319 --> 00:34:19.319 SPEAKER_06: Any questions? Rosanna? 00:34:19.319 --> 00:34:28.319 Unknown: Hello there. I just want to say that, you know, this report is magnificent. 00:34:28.320 --> 00:34:47.320 SPEAKER_07: I don't know who it was, but one time I went out to give a speech for SMUD, and somebody from CARES Group, I'm sure, came up with the sentence, you know, SMUD exists to make your life better. 00:34:47.320 --> 00:35:16.320 SPEAKER_07: And that really hit me, because it is true, I mean, we're going to do the basics, you know, we're going to keep the lights on, the rates low and green power, but we're also going to help you make your life better through going electric, through our low-income programs, solar programs, I mean, endless programs that help us continue to invest in the community. 00:35:16.320 --> 00:35:22.320 SPEAKER_07: And that's what I love about SMUD. You guys are like the frosting on the cake. 00:35:22.320 --> 00:35:37.320 SPEAKER_07: And it's really gratifying to go out and speak in the community and know that the community appreciates it. SMUD's been there before me, and they're in partnership. 00:35:38.320 --> 00:35:53.320 SPEAKER_07: So I just want to say to the whole team, I know I see a lot of you out there, too, that this is so important for the reason why our utility was created. 00:35:53.320 --> 00:36:02.320 SPEAKER_07: We really are here to serve our customers and make their lives better. So I want to thank you for your report. 00:36:02.320 --> 00:36:03.320 Unknown: Thank you. 00:36:03.320 --> 00:36:04.320 SPEAKER_14: Thank you. 00:36:07.320 --> 00:36:13.320 Unknown: Really impressive report, and I'll just, you know, mirror a lot of what Rosanna said. 00:36:13.320 --> 00:36:20.320 SPEAKER_03: The team that does this work is out there every day with our customers, and we hear how awesome you are. 00:36:20.320 --> 00:36:27.320 SPEAKER_03: So again, Team Awesome, label applies to all of you, and we really want to thank you for what you do, because we hear it every time we go out. 00:36:27.320 --> 00:36:32.320 SPEAKER_03: Oh, I love so-and-so. I love so-and-so. This person was so helpful. It's really amazing. 00:36:33.320 --> 00:36:45.320 SPEAKER_03: But to me, this is what sets SMUD apart from other utilities. I've lived around the country, never. Anywhere did I live that we loved our electric utility, let me assure you. 00:36:45.320 --> 00:36:52.320 Unknown: This is the only utility that I have ever used that we love it, but it's really for this. 00:36:52.320 --> 00:36:59.320 SPEAKER_03: I think we deliver power reliably, we do it safely, we have great staff and all those things, and we keep our rates low. 00:36:59.320 --> 00:37:10.320 Unknown: But this, to me, is what sets us apart. So thank you for what you're doing, and I love this plan. Do check adjust your learning as you go, and you're adjusting the plan as you go, and that makes total sense. 00:37:10.320 --> 00:37:27.320 Unknown: And I can tell you, I'm actually just was emailing with Laura Engway today about trying to get the new chancellor from Los Rios Community College District out to see the ARC facility, where we have the SMUD Innovation Hub and the Workforce Development for electrification and solar installations, 00:37:27.320 --> 00:37:37.320 SPEAKER_03: but we also have the electric kitchen, so we can stop there and have lunch. And it just all ties together, and then of course I wanted to go show them the children's receiving home, 00:37:37.320 --> 00:37:47.320 SPEAKER_03: which of course Shiloh and the team had put on wonderful solar that saved them 40% on their energy costs so we can better serve children. It all comes together, and I just want to thank you. 00:37:47.320 --> 00:37:48.320 Unknown: Thank you. 00:37:48.320 --> 00:38:05.320 Unknown: Yeah, ditto. But let me elaborate just a little bit. You know, especially the work that we do with immigrant communities and other communities that are difficult to reach for whatever reason, I think it's just so important. 00:38:05.320 --> 00:38:22.320 SPEAKER_10: And as an example, President Tamayo and I were able to go last Saturday night to the Iranian American Cultural and Educational Center business awards, beautiful event, and Radio Bhamdahd is part of the Cultural Center. 00:38:22.320 --> 00:38:34.320 SPEAKER_10: They've been recipients of a SHIDE grant. We've helped them with some other things. And the outreach that they allow us to do to that community, many of whom do not speak English or don't speak it well, is truly amazing. 00:38:34.320 --> 00:38:56.320 Unknown: And you know, these are people who I can't imagine what they're going through, right, because their adopted country is bombing their homeland. And so at a time of great world strife, for them to say, yes, we trust the government, we trust SMUD where we're living now, I think is just an amazing thing. 00:38:56.320 --> 00:39:15.320 Unknown: And that's just one example, right? So many immigrant communities are coming from places of strife, poverty, war, whatever. And for them to arrive here and find a government agency that they can trust and rely on and it helps them live a better life is something that's truly amazing and a wonderful testament to what you do. Thank you. 00:39:15.320 --> 00:39:18.320 SPEAKER_10: Thank you. 00:39:18.320 --> 00:39:20.320 Unknown: Anybody? 00:39:20.320 --> 00:39:33.320 SPEAKER_06: Yeah. First, I wanted to ask a question about slide number four. 00:39:33.320 --> 00:39:41.320 SPEAKER_11: Well, actually, go forward. It's four on mine, but it's the one where you have the community impact plan spending. 00:39:41.320 --> 00:39:45.320 Unknown: And you, I think you mentioned $66 million. 00:39:45.320 --> 00:39:47.320 SPEAKER_11: $61 million. 00:39:47.320 --> 00:39:48.320 Unknown: $61 million. 00:39:48.320 --> 00:39:49.320 SPEAKER_11: Yes. 00:39:49.320 --> 00:39:55.320 SPEAKER_11: Okay. So and that's what this bar graph represents or? 00:39:55.320 --> 00:39:57.320 SPEAKER_11: It's $66 million. Sorry. 00:39:57.320 --> 00:39:58.320 SPEAKER_02: Sorry. 00:39:58.320 --> 00:39:59.320 SPEAKER_02: Okay. 00:39:59.320 --> 00:40:00.320 SPEAKER_02: It is $66 million. 00:40:00.320 --> 00:40:03.320 SPEAKER_11: Yeah, you're trying to take $5 million back away from me. 00:40:03.320 --> 00:40:05.320 SPEAKER_11: That's our payment. 00:40:05.320 --> 00:40:15.320 SPEAKER_11: No, I just wanted to ask and make sure I heard that correctly because, you know, actually, that's a really significant investment and it's not just the money. 00:40:15.320 --> 00:40:18.320 SPEAKER_11: It's what you said about that. 00:40:18.320 --> 00:40:22.320 SPEAKER_11: It's how we're doing business, how we're relating to our customers. 00:40:22.320 --> 00:40:38.320 SPEAKER_11: So, you know, it's not just when I mentioned, you know, sustainable communities or community impact plan and, you know, people initially think, oh, yeah, it's this little one, one or two person office. 00:40:38.320 --> 00:40:41.320 SPEAKER_11: So, no, no, it's how we're doing business. 00:40:41.320 --> 00:40:44.320 SPEAKER_11: This is this is what we're here for. 00:40:44.320 --> 00:40:48.320 SPEAKER_11: So I'm just very impressed by the report. 00:40:48.320 --> 00:40:59.320 SPEAKER_11: None of it's a surprise because, you know, I've seen a lot of these different aspects of it and participated in a number that I know the rest of the board participates in a lot of these. 00:40:59.320 --> 00:41:13.320 SPEAKER_11: So it really makes it real to us that we're able to interact with the people that staff are interacting with and really hear directly from the community what this means to them. 00:41:13.320 --> 00:41:18.320 SPEAKER_11: So I think it's just a great body of work. 00:41:18.320 --> 00:41:22.320 SPEAKER_11: It's the thing that I'm most proud of about what SMUD does. 00:41:22.320 --> 00:41:36.320 SPEAKER_11: And, you know, as as Director Herber said, you know, we're here to make the lives of the people, people's lives in our community better and really to make the community better. 00:41:36.320 --> 00:41:43.320 SPEAKER_11: And I think that we're really doing a great thing and definitely on the right track. 00:41:43.320 --> 00:41:44.320 SPEAKER_11: So thank you very much. 00:41:44.320 --> 00:41:46.320 SPEAKER_11: And thanks to all the staff. 00:41:46.320 --> 00:41:55.320 SPEAKER_11: I know there's a lot more staff involved, but I see a lot of you guys all over the place and I know you do great, great things out there. 00:41:55.320 --> 00:41:58.320 SPEAKER_11: I hear about it all the time about individuals. 00:41:58.320 --> 00:42:00.320 SPEAKER_11: So thank you very much. 00:42:00.320 --> 00:42:01.320 Unknown: Thank you. 00:42:01.320 --> 00:42:02.320 SPEAKER_14: Thank you. 00:42:03.320 --> 00:42:04.320 Unknown: Sure. 00:42:04.320 --> 00:42:06.320 Unknown: Brandon, do you have Rob? 00:42:06.320 --> 00:42:08.320 Unknown: Go ahead. 00:42:08.320 --> 00:42:22.320 SPEAKER_06: Just very briefly, we've been at a number of events this year in the community and we bring the whole crew out there. 00:42:22.320 --> 00:42:23.320 SPEAKER_08: We provide childcare. 00:42:23.320 --> 00:42:26.320 SPEAKER_08: We provide the attendees a meal. 00:42:26.320 --> 00:42:31.320 SPEAKER_08: And then SMUD is there with multiple tables giving them information. 00:42:31.320 --> 00:42:38.320 SPEAKER_08: And so I love to see that level of engagement through this program that we're doing and really bringing it to people. 00:42:38.320 --> 00:42:42.320 SPEAKER_08: It's the really hard, challenging work is to meet people where they are. 00:42:42.320 --> 00:42:47.320 SPEAKER_08: And then and also the community walks that we do and the business walks. 00:42:47.320 --> 00:42:48.320 SPEAKER_08: Right. 00:42:48.320 --> 00:42:57.320 SPEAKER_08: And I'll say this when you go out to conferences like the fancy dinners and we're talking to people, I get amongst the most traction. 00:42:58.320 --> 00:43:08.320 SPEAKER_08: We really as a board know what's going on on the ground and you see that from the other utilities and our peers how impressed they are that we're out there doing that core work. 00:43:08.320 --> 00:43:17.320 SPEAKER_08: And so I just want to compliment the staff and thank them, especially for all their hand holding as they always do for us when we show up and get us to the right place at the right time. 00:43:17.320 --> 00:43:19.320 SPEAKER_08: I just appreciate all that work. 00:43:19.320 --> 00:43:20.320 SPEAKER_08: Thank you. 00:43:20.320 --> 00:43:21.320 SPEAKER_08: Thank you. 00:43:21.320 --> 00:43:22.320 SPEAKER_03: Thank you. 00:43:22.320 --> 00:43:23.320 Unknown: Rob? 00:43:23.320 --> 00:43:24.320 SPEAKER_03: Thanks. 00:43:25.320 --> 00:43:27.320 Unknown: I agree with everything that's been said so far. 00:43:27.320 --> 00:43:32.320 SPEAKER_01: So I just want to add one thing to it rather than continue on. 00:43:32.320 --> 00:43:41.320 Unknown: One of the things that I've noticed over time and I really truly appreciate is that all of your work helps people make better decisions. 00:43:41.320 --> 00:43:50.320 SPEAKER_01: You know, confronted with so much noise in the world today, there's always information flying at people and there's a lot of low quality stuff coming at them. 00:43:51.320 --> 00:43:56.320 SPEAKER_01: But no, not you and not SMUD because you're there to help make the right decision in their investment future. 00:43:56.320 --> 00:43:58.320 SPEAKER_01: Everybody's got challenges. 00:43:58.320 --> 00:44:01.320 SPEAKER_01: There's always some things they can do and lots of things they can't do. 00:44:01.320 --> 00:44:08.320 Unknown: But when that one time they step up to the plate, they're informed and they're able to make a good swing at their future with that. 00:44:08.320 --> 00:44:09.320 SPEAKER_01: So thank you. 00:44:09.320 --> 00:44:10.320 SPEAKER_01: Appreciate that. 00:44:10.320 --> 00:44:11.320 SPEAKER_14: Thank you. 00:44:11.320 --> 00:44:12.320 Unknown: Thank you. 00:44:13.320 --> 00:44:19.320 SPEAKER_06: I just wanted to specifically highlight some things that I've heard from people. 00:44:19.320 --> 00:44:27.320 SPEAKER_06: In particular is the electrification efforts that we've done and infrastructure improvements just on the micro level. 00:44:27.320 --> 00:44:28.320 SPEAKER_06: I get someone's business. 00:44:28.320 --> 00:44:37.320 SPEAKER_06: It's something that when I've gone out into the community, you know, my family ran a restaurant in a small business and they're just hair on fire most of the time. 00:44:37.320 --> 00:44:41.320 SPEAKER_06: And they are not thinking about their panel. 00:44:41.320 --> 00:44:43.320 SPEAKER_06: They're not thinking about can I upgrade this? 00:44:43.320 --> 00:44:47.320 SPEAKER_06: They're just thinking about just getting staff to show up most of the time. 00:44:47.320 --> 00:44:54.320 SPEAKER_06: And that's one of the areas where I really appreciate that we are proactive in going out rather than just sending stuff. 00:44:54.320 --> 00:45:01.320 SPEAKER_06: I think in the past I've been here for a long time, it was just awareness and sending information. 00:45:01.320 --> 00:45:07.320 SPEAKER_06: But now with the business box and then going out and working with our ambassadors in the community with different organizations, 00:45:07.320 --> 00:45:17.320 SPEAKER_06: I think that has made the biggest difference from what I've heard from people is that we are actively engaging people with a human rather than just emails, letters. 00:45:17.320 --> 00:45:19.320 SPEAKER_06: I know I don't open even from SMUD. 00:45:19.320 --> 00:45:22.320 SPEAKER_06: I just more curiosity to see what we're sending people. 00:45:22.320 --> 00:45:26.320 SPEAKER_06: But so that's the thing that I would like to encourage and continue. 00:45:26.320 --> 00:45:30.320 SPEAKER_06: I know it takes a lot of effort from staff to schedule. 00:45:30.320 --> 00:45:36.320 SPEAKER_06: But that's probably the top thing that I've seen people have when we've just showed up and said, hey, your lights can be improved. 00:45:36.320 --> 00:45:39.320 SPEAKER_06: This can be just simple things like that. 00:45:39.320 --> 00:45:43.320 SPEAKER_06: I think oftentimes we look at very large AC and solar. 00:45:43.320 --> 00:45:47.320 SPEAKER_06: For a lot of these businesses, it's not even those large ticket items. 00:45:47.320 --> 00:45:48.320 SPEAKER_06: It's insulation. 00:45:48.320 --> 00:45:50.320 SPEAKER_06: It's light bulbs. 00:45:50.320 --> 00:46:04.320 SPEAKER_06: It's in some cases just telling them, again, when is the best equipment or things to switch out and not needing these large kind of huge changes because they don't have time to shut down. 00:46:05.320 --> 00:46:08.320 SPEAKER_06: They don't have time to rip out things all the time. 00:46:08.320 --> 00:46:16.320 SPEAKER_06: So those smaller improvements I really would like to encourage and I continue to love and see in all the updates. 00:46:16.320 --> 00:46:20.320 SPEAKER_06: So that's just I know you do a lot of things, but that was the one area that I really wanted to highlight. 00:46:20.320 --> 00:46:23.320 SPEAKER_06: Just the small changes really can make a big difference. 00:46:23.320 --> 00:46:24.320 SPEAKER_06: Thank you. 00:46:24.320 --> 00:46:25.320 SPEAKER_06: Thank you. 00:46:25.320 --> 00:46:26.320 Unknown: Okay. 00:46:26.320 --> 00:46:28.320 SPEAKER_06: Any other questions or comments? 00:46:28.320 --> 00:46:29.320 Unknown: Okay. 00:46:29.320 --> 00:46:30.320 SPEAKER_06: Awesome. 00:46:30.320 --> 00:46:31.320 SPEAKER_06: Thank you. 00:46:31.320 --> 00:46:32.320 SPEAKER_06: Thank you. 00:46:32.320 --> 00:46:33.320 SPEAKER_06: That's it for you all. 00:46:34.320 --> 00:46:37.320 SPEAKER_06: Any people on one have a card on three, but not on one? 00:46:37.320 --> 00:46:38.320 SPEAKER_06: Okay. 00:46:38.320 --> 00:46:39.320 Unknown: Yeah. 00:46:39.320 --> 00:46:41.320 SPEAKER_04: No public comment from the virtual attendees. 00:46:41.320 --> 00:46:42.320 SPEAKER_04: Okay. 00:46:42.320 --> 00:46:47.320 SPEAKER_06: So item number two is to discuss the Monterey report for SD5, customer relations. 00:46:47.320 --> 00:46:49.320 SPEAKER_06: And we have Tracy Carson. 00:46:49.320 --> 00:46:52.320 SPEAKER_06: She's the director of customer success and community energy services. 00:46:52.320 --> 00:46:53.320 SPEAKER_06: Good evening. 00:46:53.320 --> 00:46:54.320 SPEAKER_05: Thank you. 00:46:54.320 --> 00:46:59.320 SPEAKER_05: You know, as I prepare for this report every year, ask myself, what are what are you here to do, Tracy? 00:46:59.320 --> 00:47:09.320 SPEAKER_05: And I'm here to quickly and effectively share with you all of the wonderful work that the SMUD staff does across the organization that really illustrates just how much they care about our community. 00:47:09.320 --> 00:47:17.320 SPEAKER_05: So, of course, I'm going to be going over the monitoring report details, the 2025 results, customer satisfaction, value for you pay, accomplishments, highlights. 00:47:17.320 --> 00:47:21.320 SPEAKER_05: But I do want to call out three star players in the audience tonight. 00:47:21.320 --> 00:47:28.320 SPEAKER_05: Edie McDonald, who has done a wonderful job supporting us through all of the market research and this report itself. 00:47:28.320 --> 00:47:32.320 SPEAKER_05: And we also have Marie Brohm, who runs our commercial delivery department. 00:47:32.320 --> 00:47:37.320 SPEAKER_05: She and her team of fantastic strategic account advisors really deliver on a lot of this work. 00:47:37.320 --> 00:47:44.320 Unknown: And Jessica Rhodes, who leads our contact center operation and handles thousands, if not millions of calls every year. 00:47:44.320 --> 00:47:45.320 SPEAKER_05: And we couldn't do without her. 00:47:45.320 --> 00:47:48.320 SPEAKER_05: Of course, the entire SMUD organization, but those are some three star players. 00:47:48.320 --> 00:47:49.320 SPEAKER_05: They're here tonight. 00:47:49.320 --> 00:47:53.320 SPEAKER_05: Next slide. 00:47:53.320 --> 00:47:55.320 SPEAKER_05: I will not belabor the policy. 00:47:55.320 --> 00:47:59.320 SPEAKER_05: You all know what we're here to do is to deliver a phenomenal customer experience. 00:47:59.320 --> 00:48:01.320 SPEAKER_05: We measure that in a few ways. 00:48:01.320 --> 00:48:06.320 SPEAKER_05: Customer satisfaction with 95 percent, value for what you pay, of course. 00:48:06.320 --> 00:48:09.320 SPEAKER_05: Customer satisfaction is our transactional measure. 00:48:09.320 --> 00:48:11.320 SPEAKER_05: Value for what you pay is our perception measure. 00:48:11.320 --> 00:48:14.320 SPEAKER_05: It really raises the bar. 00:48:14.320 --> 00:48:15.320 Unknown: Next slide. 00:48:15.320 --> 00:48:17.320 SPEAKER_05: I'm next lighting myself tonight. 00:48:17.320 --> 00:48:19.320 SPEAKER_05: Normally, I say it to you guys. 00:48:19.320 --> 00:48:20.320 SPEAKER_05: That's pretty funny. 00:48:20.320 --> 00:48:21.320 SPEAKER_05: I got it. 00:48:21.320 --> 00:48:22.320 SPEAKER_05: Okay. 00:48:22.320 --> 00:48:23.320 SPEAKER_05: So our results are phenomenal. 00:48:23.320 --> 00:48:26.320 SPEAKER_05: Year over year, 97 percent overall customer satisfaction. 00:48:26.320 --> 00:48:29.320 SPEAKER_05: I did want to call out one thing on this slide. 00:48:29.320 --> 00:48:34.320 SPEAKER_05: You'll see that our IVR payment arrangement score is slightly lower than maybe we've seen in the past. 00:48:34.320 --> 00:48:38.320 SPEAKER_05: Still 92 percent and certainly an A rating. 00:48:38.320 --> 00:48:46.320 SPEAKER_05: However, I wanted to share with you that in 2025, we launched a new IVR, an interactive IVR, a natural speech IVR, 00:48:46.320 --> 00:48:49.320 SPEAKER_05: lots of new technology for our teams and our customers to get used to. 00:48:50.320 --> 00:48:53.320 SPEAKER_05: So we saw a few bumps in the road there that quickly recovered. 00:48:55.320 --> 00:48:56.320 SPEAKER_05: A value for what you pay. 00:48:56.320 --> 00:49:00.320 Unknown: Again, phenomenal ratings here, two points above 2024. 00:49:00.320 --> 00:49:05.320 SPEAKER_05: You will see that residential is slightly lower than commercial, maybe asking why. 00:49:05.320 --> 00:49:11.320 SPEAKER_05: We heard from our customers that in 2025, we returned to standard payment arrangements post-COVID, 00:49:11.320 --> 00:49:17.320 SPEAKER_05: but that the economy really hadn't bounced back yet, and they're still just sort of feeling the pain. 00:49:17.320 --> 00:49:23.320 SPEAKER_05: And I think that's why you're seeing a little bit lower in 2024 and maybe residential a little lower in 2025. 00:49:23.320 --> 00:49:27.320 SPEAKER_05: But overall, we're heading in the right direction, and that's great news for us. 00:49:28.320 --> 00:49:29.320 Unknown: Can you believe it? 00:49:29.320 --> 00:49:32.320 SPEAKER_05: We've been at this game now, value for what you pay for 10 years. 00:49:32.320 --> 00:49:35.320 SPEAKER_05: And if you look at the 10-year trajectory, it's phenomenal. 00:49:35.320 --> 00:49:40.320 SPEAKER_05: We went from 65 percent to 72 over the 10-year period. 00:49:41.320 --> 00:49:47.320 SPEAKER_05: Yes, some highs and some lows, some highs with the COVID years where we were not disconnecting, 00:49:47.320 --> 00:49:50.320 SPEAKER_05: really bringing out the smud tier to support you. 00:49:51.320 --> 00:49:55.320 SPEAKER_05: And then we saw that kind of level back out, and now we're seeing it tick up again. 00:49:55.320 --> 00:49:58.320 SPEAKER_05: We have some positive drivers with EV rate solutions. 00:49:58.320 --> 00:50:00.320 SPEAKER_05: Hearing customers appreciate that. 00:50:00.320 --> 00:50:04.320 SPEAKER_05: Hearing customers have noticed the interconnection experience improvements. 00:50:04.320 --> 00:50:06.320 SPEAKER_05: We know the building codes have changed. 00:50:06.320 --> 00:50:09.320 SPEAKER_05: All new homes have solar on their homes, 00:50:09.320 --> 00:50:12.320 SPEAKER_05: so we're seeing more customers learning and engaging in that space. 00:50:12.320 --> 00:50:17.320 SPEAKER_05: And we've had some field work, outbound communications that customers are really complementing us on. 00:50:17.320 --> 00:50:20.320 SPEAKER_05: We're now sharing with them in advance that we'll be at your home to do some work, 00:50:20.320 --> 00:50:23.320 SPEAKER_05: and we're looking to expand those messages in the future. 00:50:23.320 --> 00:50:27.320 SPEAKER_05: So again, 10-year view, we've really moved the needle. 00:50:28.320 --> 00:50:30.320 Unknown: We'll get into a few details here. 00:50:30.320 --> 00:50:33.320 SPEAKER_05: So residential customer and community experience. 00:50:33.320 --> 00:50:38.320 Unknown: I wanted to highlight, Tara mentioned our community expo. 00:50:38.320 --> 00:50:44.320 SPEAKER_05: The 2025 expo attendees were 520, the largest event we've had to date, 00:50:44.320 --> 00:50:46.320 SPEAKER_05: and we were thrilled with that. 00:50:46.320 --> 00:50:48.320 SPEAKER_05: Nothing but positive feedback from customers. 00:50:48.320 --> 00:50:50.320 SPEAKER_05: I know a few of you have attended. 00:50:50.320 --> 00:50:52.320 SPEAKER_05: I would encourage everyone to do so. 00:50:52.320 --> 00:50:57.320 SPEAKER_05: It's a wonderful environment where you see customers in our lobby 00:50:57.320 --> 00:51:01.320 SPEAKER_05: and getting the information that they need from not only SMUD, from other agencies. 00:51:01.320 --> 00:51:06.320 Unknown: I also wanted to highlight the $4.6 million in bill assistance. 00:51:06.320 --> 00:51:09.320 SPEAKER_05: We continue to give the funding to our customers, 00:51:09.320 --> 00:51:13.320 SPEAKER_05: and they're giving us, of course, that feedback, that they appreciate the support. 00:51:14.320 --> 00:51:19.320 SPEAKER_05: 382,000 customers enrolled in bill alerts, proactive notifications to help manage costs. 00:51:19.320 --> 00:51:21.320 SPEAKER_05: This was sort of a theme in 2025. 00:51:21.320 --> 00:51:23.320 SPEAKER_05: How do I manage my costs? 00:51:23.320 --> 00:51:24.320 SPEAKER_05: How can you help support me? 00:51:24.320 --> 00:51:25.320 SPEAKER_05: What can I do? 00:51:25.320 --> 00:51:26.320 SPEAKER_05: What can we do together? 00:51:26.320 --> 00:51:29.320 SPEAKER_05: And we received great feedback from our customers. 00:51:29.320 --> 00:51:31.320 SPEAKER_05: They appreciate that support. 00:51:32.320 --> 00:51:35.320 Unknown: Switching to commercial, giving you a few highlights. 00:51:35.320 --> 00:51:39.320 SPEAKER_05: We had $11 million in building electrification incentives. 00:51:39.320 --> 00:51:44.320 SPEAKER_05: 40% over 20—up 40% over 2024. 00:51:44.320 --> 00:51:46.320 SPEAKER_05: A few highlight stories to share. 00:51:46.320 --> 00:51:52.320 SPEAKER_05: Gilmore Heating and Air did a fleet electric vehicle enhancement. 00:51:52.320 --> 00:51:56.320 SPEAKER_05: They installed 15 handles going above and beyond what we ever expected. 00:51:56.320 --> 00:52:01.320 SPEAKER_05: City of Sacramento, 67 handles at libraries and community centers, 00:52:01.320 --> 00:52:05.320 SPEAKER_05: looking for the support from SMUD but also leaning into the programs themselves. 00:52:08.320 --> 00:52:10.320 SPEAKER_05: What else might be worth highlighting here? 00:52:10.320 --> 00:52:12.320 SPEAKER_05: I think those were the two that I wanted to really lean in on. 00:52:12.320 --> 00:52:14.320 SPEAKER_05: A lot of great work in the commercial space as well. 00:52:14.320 --> 00:52:18.320 SPEAKER_05: Could I ask just a quick question, if that's okay? 00:52:18.320 --> 00:52:19.320 SPEAKER_07: Absolutely. 00:52:19.320 --> 00:52:25.320 SPEAKER_05: You have $11 million for electrification incentives, which is great. 00:52:25.320 --> 00:52:31.320 SPEAKER_07: And then we have $1.74 million for energy efficiency incentives. 00:52:31.320 --> 00:52:38.320 SPEAKER_07: And I guess I just want to make sure that we're not forgetting about energy efficiency 00:52:38.320 --> 00:52:45.320 SPEAKER_07: and what a difference it can make, you know, even before we think about electrification. 00:52:45.320 --> 00:52:49.320 SPEAKER_07: Is there any reason why those numbers are low? 00:52:49.320 --> 00:52:50.320 Unknown: Yeah, absolutely. 00:52:51.320 --> 00:52:55.320 SPEAKER_05: So energy efficiency, the definition has essentially changed quite a bit. 00:52:55.320 --> 00:52:57.320 SPEAKER_05: Building codes have changed. 00:52:57.320 --> 00:53:02.320 SPEAKER_05: So what qualifies as an energy efficiency product has really changed. 00:53:02.320 --> 00:53:06.320 Unknown: The building codes now require energy efficient products. 00:53:06.320 --> 00:53:09.320 SPEAKER_05: So the money has shifted to actual fuel switching. 00:53:09.320 --> 00:53:13.320 SPEAKER_05: So we think it's beneficial across the entire organization, right? 00:53:13.320 --> 00:53:19.320 SPEAKER_05: When you think of transitioning from a gas to an electric heat pump, as an example. 00:53:19.320 --> 00:53:26.320 SPEAKER_05: Energy efficiency, the standards are much higher in order to achieve the incentives, if that makes sense. 00:53:26.320 --> 00:53:30.320 SPEAKER_05: So the world is changing in a good way. 00:53:30.320 --> 00:53:32.320 Unknown: Many things are energy efficient. 00:53:32.320 --> 00:53:37.320 SPEAKER_05: So the funding shifts from one type of interaction to another. 00:53:37.320 --> 00:53:38.320 Unknown: Is that helpful? 00:53:38.320 --> 00:53:39.320 Unknown: Yeah. 00:53:39.320 --> 00:53:41.320 Unknown: Okay. 00:53:41.320 --> 00:53:45.320 Unknown: So I wanted to also share with you a little bit of the great work that we're doing in 2026. 00:53:45.320 --> 00:53:50.320 SPEAKER_05: I know I'm here in August, and we're looking a year plus in the review mirror. 00:53:50.320 --> 00:53:54.320 SPEAKER_05: But we're doing some wonderful work, not only in the commercial space, but residential. 00:53:54.320 --> 00:53:59.320 SPEAKER_05: So first, you remember that we introduced a low use optional rate for our customers. 00:53:59.320 --> 00:54:06.320 SPEAKER_05: We're really focusing on awareness and recruitment to that rate, because it gives customers a discounted system infrastructure fixed charge. 00:54:06.320 --> 00:54:08.320 SPEAKER_05: So that's been definitely an effort this year. 00:54:08.320 --> 00:54:13.320 SPEAKER_05: We also are being proactive with our commercial customers on specific account research. 00:54:13.320 --> 00:54:24.320 SPEAKER_05: When they're maybe going into a potential delinquency status, we found that customers new into our territory, they may have their mailing address different from their local address, 00:54:24.320 --> 00:54:27.320 SPEAKER_05: and they're not receiving their very, very first bill. 00:54:27.320 --> 00:54:34.320 SPEAKER_05: So instead of introducing them into that not so awesome experience of collections, we're reaching out in advance. 00:54:34.320 --> 00:54:41.320 SPEAKER_05: Marie and her team are making hundreds of thousands of phone calls engaging with customers, and we're really seeing positive results. 00:54:41.320 --> 00:54:47.320 SPEAKER_05: They're so happy that we didn't let it head the negative direction, and we're being proactive about that. 00:54:47.320 --> 00:54:52.320 Unknown: We're also expanding commercial development webpage to include large load project process. 00:54:52.320 --> 00:55:01.320 SPEAKER_05: We've been talking a lot about that, but giving information to our community about how they need to engage with us early and often so we can help that process along. 00:55:02.320 --> 00:55:12.320 SPEAKER_05: And then in November, we'll be launching an AI-based contact center QA tool where we'll listen to 100% of our phone calls and offer proactive feedback and guidance to our customer service representatives. 00:55:12.320 --> 00:55:16.320 SPEAKER_05: Ongoing, we're transitioning to our new My Account. 00:55:16.320 --> 00:55:24.320 SPEAKER_05: That new system will deliver a digital wallet to customers that includes Apple Pay and Google Pay, and customers are super excited about it. 00:55:24.320 --> 00:55:31.320 SPEAKER_05: So not only did we do great things in 2025, we're doing great things in 2026 that we'll of course tell you about next year, all the results. 00:55:31.320 --> 00:55:37.320 Unknown: An additional portion of the policy is that SMUD customers shall be treated in a respectful and dignified manner. 00:55:37.320 --> 00:55:43.320 SPEAKER_05: We do that by educating and bringing our employees along across the entire organization. 00:55:43.320 --> 00:55:47.320 SPEAKER_05: We've had more than 640 Web and e-learning trainings in 2025. 00:55:48.320 --> 00:55:59.320 SPEAKER_05: We continue to refine touch points and journeys that are assessed and redesigned over time, continuing to improve a lot like the Sustainable Communities team does with their processes and the Community Impact Plan. 00:56:00.320 --> 00:56:05.320 Unknown: We've had real-time trainings, bulletins, ongoing information that go out to our staff. 00:56:05.320 --> 00:56:09.320 SPEAKER_05: And then we've had 968 Instructure-led training attendees. 00:56:09.320 --> 00:56:13.320 SPEAKER_05: So lots of work goes into providing a phenomenal customer experience, but it's worth it. 00:56:14.320 --> 00:56:24.320 Unknown: An additional part of the policy is that SMUD customers shall communicate a procedure for customers who believe they have not received fair treatment from SMUD to be heard. 00:56:24.320 --> 00:56:28.320 SPEAKER_05: We did not have any official hearings in 2024. 00:56:28.320 --> 00:56:31.320 SPEAKER_05: And every year I share this with you, and we get to the why. 00:56:31.320 --> 00:56:33.320 SPEAKER_05: Why is it that we haven't had any hearings? 00:56:33.320 --> 00:56:37.320 SPEAKER_05: Because our staff and you all do such a wonderful job. 00:56:38.320 --> 00:56:47.320 SPEAKER_05: We've had more than 1 million contacts go through our contact center in 2025, with 99.9% of those being resolved at the staff level, and less than 1% escalating. 00:56:47.320 --> 00:56:59.320 SPEAKER_05: I personally did not have to engage with a customer that was escalated in 2025, but we certainly have a process in place to ensure we get all questions answered, and our staff does a wonderful job at it. 00:57:00.320 --> 00:57:06.320 Unknown: And then, of course, I feel like this is my ultimate objective, is to share with you how many awards. 00:57:06.320 --> 00:57:08.320 SPEAKER_05: I feel like we should do guests. 00:57:08.320 --> 00:57:09.320 SPEAKER_05: We should guess. 00:57:09.320 --> 00:57:12.320 SPEAKER_05: Hey, you got it. 00:57:12.320 --> 00:57:13.320 SPEAKER_05: You got it. 00:57:13.320 --> 00:57:14.320 Unknown: It's on the page, right? 00:57:14.320 --> 00:57:17.320 SPEAKER_05: So at one point we said, can we really do one a week? 00:57:17.320 --> 00:57:19.320 SPEAKER_05: And we kind of challenged ourselves. 00:57:19.320 --> 00:57:20.320 SPEAKER_05: And the answer is clearly yes. 00:57:20.320 --> 00:57:24.320 SPEAKER_05: But I also want to caveat that by saying, every year is different. 00:57:24.320 --> 00:57:32.320 SPEAKER_05: Not every year presents the same award opportunities, so I want to be sure to give our community marketing and customer relations team a shout out. 00:57:32.320 --> 00:57:34.320 SPEAKER_05: They do a wonderful job of telling our story. 00:57:34.320 --> 00:57:38.320 SPEAKER_05: But what struck me the most this year is that it's across multiple industries. 00:57:38.320 --> 00:57:40.320 SPEAKER_05: It's not just about the electric industry. 00:57:40.320 --> 00:57:44.320 SPEAKER_05: Of course we earn awards there, and safety through the Large Public Power Association. 00:57:44.320 --> 00:57:51.320 SPEAKER_05: But we also win awards for corporate citizenship through Sacramento Business Journal, hiring veterans, gold medallion awards. 00:57:52.320 --> 00:57:58.320 SPEAKER_05: So it's across the entire organization, because it's not just about one department. 00:57:58.320 --> 00:58:03.320 SPEAKER_05: Every department earns us an award, or two, or ten, or 63. 00:58:03.320 --> 00:58:05.320 Unknown: With that... 00:58:05.320 --> 00:58:11.320 SPEAKER_05: I just wanted to make sure that our CEO pays attention to this slide right here. 00:58:17.320 --> 00:58:18.320 SPEAKER_05: We have her back. 00:58:18.320 --> 00:58:19.320 SPEAKER_05: Let's just put it that way. 00:58:19.320 --> 00:58:29.320 SPEAKER_05: We will absolutely do our best as we always do, and we appreciate the external award and the internal gratification to deliver to our customers. 00:58:29.320 --> 00:58:35.320 Unknown: So with that, I would open it up to questions, and then of course ask you all to accept the monitoring report. 00:58:37.320 --> 00:58:39.320 Unknown: Any questions? 00:58:39.320 --> 00:58:41.320 Unknown: Rosanna. 00:58:41.320 --> 00:58:44.320 Unknown: Yes, of course, I have to say something. 00:58:45.320 --> 00:58:51.320 SPEAKER_07: I just want to say that you guys do a terrific job. 00:58:51.320 --> 00:59:03.320 SPEAKER_07: I mean, I know the kinds of questions that come in from our customers, and some of them are not in a great mood when they write the email. 00:59:04.320 --> 00:59:13.320 SPEAKER_07: But I have found this area to really be responsive and to get the job done. 00:59:13.320 --> 00:59:19.320 SPEAKER_07: And I tell you, I have such respect for Brandy Bolton. 00:59:19.320 --> 00:59:28.320 SPEAKER_07: Every time I've tested her, she's like coming through with flying colors, and you have instilled that in your staff. 00:59:29.320 --> 00:59:36.320 SPEAKER_07: And so I want to say thank you to all of you, because we have excellent customer service. 00:59:37.320 --> 00:59:38.320 Unknown: Thank you. 00:59:41.320 --> 00:59:42.320 Unknown: Thank you. 00:59:42.320 --> 00:59:43.320 SPEAKER_03: Great report, Tracey. 00:59:45.320 --> 00:59:47.320 Unknown: I guess following you, Rosanna, is the thing tonight. 00:59:47.320 --> 00:59:49.320 SPEAKER_03: So I have a similar situation. 00:59:49.320 --> 00:59:55.320 SPEAKER_03: I want to thank Brandy personally, because last weekend, one of my customers called me, and in total panic, he's a realtor. 00:59:56.320 --> 01:00:03.320 SPEAKER_03: And the house that he was going to have an open house for had zero power, and they couldn't figure out what happened. 01:00:03.320 --> 01:00:06.320 SPEAKER_03: And the long story short was very similar to what you had said. 01:00:07.320 --> 01:00:11.320 Unknown: The owner was a man who had just died. 01:00:12.320 --> 01:00:14.320 Unknown: His wife didn't even know he owned this rental house. 01:00:15.320 --> 01:00:18.320 SPEAKER_03: And so the stuff was getting sent to a different address. 01:00:19.320 --> 01:00:28.320 Unknown: Long story short, on a weekend, Brandy and the team fixed it and got the power on so he could have the open house, and the grass wasn't burning up, and all the things. 01:00:29.320 --> 01:00:30.320 SPEAKER_03: And he was incredibly grateful. 01:00:31.320 --> 01:00:39.320 SPEAKER_03: But the only thing I couldn't figure out was, if I was a customer that didn't know Brandy's cell phone number, how would I get help? 01:00:40.320 --> 01:00:44.320 SPEAKER_03: Because when I did the little chat bot, he was confused and couldn't figure out how to help me. 01:00:45.320 --> 01:00:52.320 SPEAKER_03: So is there a number for customers on the weekend that if they don't know a board member, they don't know somebody that they could reach us? 01:00:53.320 --> 01:01:01.320 SPEAKER_05: Absolutely. So in an emergency, customers can call our customer service line, go through outage, stay on the line for an emergency, and there will be a disfecture to pick that call up. 01:01:02.320 --> 01:01:05.320 SPEAKER_05: So in that case, without power, is this an emergency? Stay on the line. You'll get there. 01:01:06.320 --> 01:01:08.320 SPEAKER_05: We also have self-service tools that we'll support. 01:01:08.320 --> 01:01:14.320 SPEAKER_05: So going online to my account, they could have moved in and turned on their power remotely. The technology exists to do that. 01:01:15.320 --> 01:01:19.320 SPEAKER_05: But maybe they didn't know that. They didn't know the account. They didn't even know. Yeah. 01:01:20.320 --> 01:01:25.320 SPEAKER_03: And the wife was senior. So anyway, I just want to thank you all. You're amazing. 01:01:26.320 --> 01:01:31.320 SPEAKER_03: Every time we call and kick something down to you, we always get really good response. And thanks to the team. Appreciate it. 01:01:32.320 --> 01:01:33.320 SPEAKER_03: Thank you. 01:01:35.320 --> 01:01:36.320 Unknown: Greg? 01:01:37.320 --> 01:01:40.320 Unknown: 97 percent? What are you slacking? 01:01:41.320 --> 01:01:42.320 SPEAKER_05: Hey. 01:01:42.320 --> 01:01:43.320 SPEAKER_06: Thank you. 01:01:43.320 --> 01:01:44.320 SPEAKER_06: Thank you. 01:01:46.320 --> 01:01:47.320 Unknown: Brandon. 01:01:47.320 --> 01:02:00.320 Unknown: Just thank all of our call center staff. I've covered a hot line, a big chunk of my career, and it's always challenging and difficult work, and you're never quite sure what you're going to get when you pick up the phone. 01:02:00.320 --> 01:02:12.320 SPEAKER_08: And so it's a testament to how many of these are being resolved. And just honestly, how little of a number of customers say how little, a few components that percolate their way up to the board members is incredibly low. 01:02:13.320 --> 01:02:15.320 SPEAKER_08: And so I just want to thank all those staff. 01:02:18.320 --> 01:02:19.320 Unknown: Anybody else? 01:02:20.320 --> 01:02:37.320 Unknown: I just had a quick question. You had mentioned the IVR payment, because I saw that, what will be those changes to improve that? Because I saw that the number dipped a little bit, the payment arrangements. And I know we have a new process. Is it just the implementation that made it? Would you say? 01:02:38.320 --> 01:02:39.320 SPEAKER_06: Yeah. 01:02:39.320 --> 01:02:40.320 SPEAKER_06: We'll dip in what are we going to do to each other. 01:02:40.320 --> 01:02:41.320 SPEAKER_06: Absolutely. 01:02:41.320 --> 01:03:00.320 SPEAKER_06: There were a few things that we pulled out from the verbatim reports, and now with our new IVR, we can actually go in and listen to the entire interaction. So when a customer is migrating through the IVR, we can hear what they're saying, we can identify where their frustration exists. So just that is a huge improvement, where when someone has an experience, we can find out why. 01:03:00.320 --> 01:03:21.320 SPEAKER_05: The payment in particular, one major driver we saw, so the customer was making a one-time payment and a minimum payment, the total wasn't reflecting that they had made that payment. So I make my payment, I think everything's okay, and then I go to check my balance, and it still reports my old balance. So we've since resolved that, we're seeing the numbers come back up. 01:03:21.320 --> 01:03:23.320 SPEAKER_05: Okay. I can see where people might be. 01:03:23.320 --> 01:03:38.320 SPEAKER_06: That was my only question, but thank you. And I do appreciate the numbers. We dipped a little bit in the experience in the last few years, and it was nice to see that inching back up. 01:03:38.320 --> 01:03:39.320 SPEAKER_06: Thank you. 01:03:40.320 --> 01:03:41.320 SPEAKER_06: Dave? 01:03:42.320 --> 01:04:00.320 Unknown: Yeah, just real briefly. I personally am very thankful that very few things come to me. But really what that reflects is that those things are being resolved before somebody has to go to the trouble of tracking me down. I'm not that hard to find. 01:04:01.320 --> 01:04:24.320 SPEAKER_11: So I really appreciate on behalf of our customers how frequently these things are just resolved without ever having to resort to contacting the board member and then us doing extraordinary things. It really happens very seldom, and it's a great thing for our customers. So thank you very much. 01:04:24.320 --> 01:04:25.320 SPEAKER_04: Thank you. 01:04:26.320 --> 01:04:44.320 Unknown: Okay. Thank you. Do we have any cards? Perfect. No public comment. Okay. That's number three. We have SD15, outreach and communication. Our presenter is Sarah. She's the interim director of marketing and corporate communications. 01:04:45.320 --> 01:05:07.320 Unknown: All right. Thank you, Director Woodie-Thompson, and good evening, board members. Pleased to be here tonight to present our 2025 monitoring report for SD15. You heard a lot tonight about the really incredible things that our teams are already doing. So I have the privilege of sharing how our outreach and communication supports and connects that work with our customers. 01:05:08.320 --> 01:05:21.320 Unknown: All right. And in traditional fashion, I am not going to read all the words on the slide here of what is included in SD15, but I want to highlight a couple of things to set the tone for the look back that we're going to do for 2025. 01:05:22.320 --> 01:05:36.320 SPEAKER_12: First, of course, being community-owned means we're working to improve the quality of lives for our customers. Like you said, Rosanna, working to make their lives better. And to be able to do that, we really need to focus on informing them, educating them about the tools that we have available, and then we need to focus on the ways that we can improve our community. 01:05:37.320 --> 01:05:57.320 SPEAKER_12: And the things that can help them manage their energy needs and make their lives better. Another element in this SD15 is that we know we're in an incredibly diverse region. So for us, that means that we need to take a tailored approach. And there's not a one-size-fits-all way that we can communicate with all of our customers and community. 01:05:58.320 --> 01:06:16.320 SPEAKER_12: In 2025, we were coming out of a really crowded communications environment. The election at the end of 2024, there was a lot of messages, a lot of angst, also a lot of focus on the economy and affordability. So for that, in 2025, we really leaned into focusing and reinforcing SMUD's value. 01:06:17.320 --> 01:06:31.320 SPEAKER_12: We had a couple of major campaigns. We focused on our low rates campaign. It was our community-owned campaign, and it was telling community members how our low rates, some of the lowest in California, keep $1.8 billion in their pockets compared to our neighboring utility. 01:06:32.320 --> 01:06:40.320 SPEAKER_12: We also did our We Power Business campaign, where we reinforced our low rates, reliable service, clean energy, and our Strategic Account Advisor support. 01:06:41.320 --> 01:07:00.320 Unknown: Before I move on, in traditional fashion, there's plenty of faces in the room who are a part of this amazing work, so I wanted to acknowledge this is a roll-up of the entire organization. This is a roll-up of everything you heard from Dr. Webster, from Tara, from Tracy, and so everyone at SMUD has a part in the components that we're going to talk about tonight. 01:07:01.320 --> 01:07:12.320 Unknown: All right, so 2025 at a glance in some of our numbers and channels. Really exciting to share the scale and variety of the types of communication and outreach that we do. 01:07:13.320 --> 01:07:23.320 SPEAKER_12: For the first time ever, we surpassed 1 billion customer impressions. This is huge. We've never done this before. This is the first. It was 300 million impressions over 2024. 01:07:24.320 --> 01:07:32.320 Unknown: What I want to call out, which reinforces the diversity of the region that we serve, is that of those, over 50% of them were ethnic customer impressions. 01:07:33.320 --> 01:07:45.320 SPEAKER_12: That's things that we're doing to reach customers in language, in channels that they watch like Univision and Telemundo. So really, really impressive, and those numbers reflect the community that we serve. 01:07:46.320 --> 01:07:56.320 SPEAKER_12: On average, TV and radio, customers heard our messages 33 times. In the gray box, you'll see another variety of ways in which we communicate with our customers. 01:07:57.320 --> 01:08:10.320 SPEAKER_12: A couple of call-outs, still incredibly active in social media. We know some of our younger demographics are really active in that space, and it's evolving. It's evolving a lot, so doing a lot of work in that space. 01:08:11.320 --> 01:08:26.319 Unknown: We are also adapting to our evolving media habits of our customers. We've got a lot of cord cutters. They're not watching traditional television anymore, so we're experimenting and testing out new platforms through streaming. It's called Over the Top. 01:08:27.319 --> 01:08:40.319 SPEAKER_12: OTT, over the top. I can't remember what that stands for. I'll get back to you. But on platforms like Amazon, Hulu, Disney+, NBC Universal, so a lot of experimenting and testing going on in those new emerging platforms. 01:08:41.319 --> 01:08:51.319 SPEAKER_12: I wanted to also call out, while we're very digital first in a lot of our communications, we're still using direct mail. It's a really important channel for some really important things. 01:08:51.319 --> 01:09:01.319 SPEAKER_12: So, for example, we had our Meter Change-Out program, and so we used direct mail to make sure that our customers really got the information that was really essential for them to have with something like that. 01:09:02.319 --> 01:09:17.319 Unknown: I wanted to leave you on this slide that, for us, it's simply not just about the mass number of impressions and the channels that we're in, but really, it's the art of bringing the right information to the right customers in the right spaces. And that's really what we're going for here. 01:09:18.319 --> 01:09:35.319 Unknown: One of the ways we do that, we heard a lot about this, is through our multi-language outreach. In 2025, we supported 23 different languages and dialects in all of our marketing communication materials. That's an incredible number. 01:09:36.319 --> 01:09:48.319 SPEAKER_12: We also translated, as you know from last year, our website into 15 different languages, and we're proud to share that that had 75,000 page views through the end of the year. 01:09:49.319 --> 01:09:58.319 SPEAKER_12: So, people are using that service, people are getting information. It's really incredible to see the uptick of information people are accessing because we're able to translate the languages. 01:09:59.319 --> 01:10:07.319 SPEAKER_12: We're also using things like QR codes so that we can give people in-language material and they can scan it and get directly to that source on our website. 01:10:08.319 --> 01:10:22.319 Unknown: And what we're noticing, you heard a little bit of the examples from Tara and Dr. Webster, is that it's really changing the customer's experience. So, when we go do our neighborhood walks, we get material to those neighborhoods in languages we understand that they speak. 01:10:23.319 --> 01:10:35.319 SPEAKER_12: And they're telling us from those materials that they received that they're willing to open their door and have conversations with SMUD representatives. And that's really what it's all about. It's about removing those barriers and building that trust. 01:10:36.319 --> 01:10:48.319 Unknown: One thing you'll see next year, not on here, but this is an example of how we're working to understand the communities more closely. Our median is a language we've also added this year. So, next year you'll see 24 languages. 01:10:49.319 --> 01:11:03.319 SPEAKER_12: And we found that out through working, like Director Fishman said, with these communities who need resources in languages that we now know and understand because we're boots on the ground, getting out there, working with them, and trying to understand their needs and target our communication to them. 01:11:04.319 --> 01:11:19.319 Unknown: In 2026, we are overhauling our website. I think most of you know that. And another big focus of that effort is going to be on accessibility, a big part of that work. And not just language accessibility, but also audio and visual needs. 01:11:20.319 --> 01:11:46.319 Unknown: Speaking of Team Awesome, as Director Sanborn says often, our employees are a big part of how we get out and connect with our customers and community. Through SMUD Cares, we volunteered almost 17,000 hours with a whole variety of organizations. That doesn't even scratch the surface of the types of organizations that our employees support and care for. 01:11:47.319 --> 01:12:11.319 Unknown: It's an incredible range, but also, more importantly, a lot of our employees serve on community and nonprofit boards. So, that seat at the table where organizations who we're partnering with and who are doing work in hand with us, when their decisions are being made, is helping us understand and learn what our community needs and wants. So, it's really helping us build these relationships and continue to do the great work that we do. 01:12:12.319 --> 01:12:35.319 Unknown: Now, speaking of events, some of you may be able to attest to this. If you're out talking to utility peers or industry peers, if we tell them the amount of events that we do per year, they're probably floored. It's not a surprise, because nearly 2,000 events and partnerships in one year is absolutely incredible. It's 143 more than 2024. 01:12:36.319 --> 01:12:57.319 Unknown: The breakout here gives you just an opportunity to understand the variety of the types of events. And if anyone in here is like our former CEO, Paul Lau, you might be doing the math. That does equate to about five events per day. And it's absolutely incredible. Everywhere at SMUD, we're out there with our community doing this outreach. A couple things to highlight here. 01:12:58.319 --> 01:13:18.319 SPEAKER_12: Because everybody is so excited to have SMUD present at their various events, we do need to get a little bit smarter about our partnerships. And we're maximizing, we're teaming together, we're maximizing the resources with our partner agencies so that we can make a deeper impact and really working to understand what's working and focus on those events. 01:13:19.319 --> 01:13:37.319 SPEAKER_12: A couple highlights of other large events from 2025. We had, for the first time in Sacramento, ever, the food festival, Terramadres. A very high profile event. We had a massive presence and a really good opportunity to bring induction cooking technology to our customers and community. So that was incredible. 01:13:37.319 --> 01:14:06.319 SPEAKER_12: And we have really notable year over year success with our Giving Fridays at the State Fair events. So that's where we partner with local media to collect food for the local food bank. In 25, we collected 35,500 pounds of food for the Sacramento food bank. We continue to exceed those numbers. You'll hear a little more about our accomplishments in our CEO's report next week for this year. But what that reflects is a conversation that we're going to be talking about. 01:14:07.319 --> 01:14:25.319 SPEAKER_12: And it's a comprehensive approach to not just the event itself, but the partnership with the media and the marketing and the actual event outreach and organization and coordination. So just like you saw on the last slide, all of these organizations reflect the same level of cultural, ethnic, and special population diversity. 01:14:26.319 --> 01:14:50.319 Unknown: I cannot continue on without thanking you, the SMUD board. You really, truly are part of our story. You're sharing our story. I'm not sure if anyone kept track of what you did in terms of formal speaking engagements in 24, but you're up by 25 in 2025. You did 168 formal speaking engagements with SMUD. 01:14:51.319 --> 01:15:05.319 Unknown: You're out there on the nights, weekends, early mornings, and beyond just that number, though, it's really the presence that you give. You're our strong advocates. You're talking, you're listening, you're sharing information, and you really are helping tell the story. 01:15:06.319 --> 01:15:10.319 SPEAKER_12: So I would love to just say thank you on behalf of all of us for everything you do for our community. 01:15:11.319 --> 01:15:22.319 Unknown: All right. Now we're shifting into the charts and graphs portion of this report. Tracy talked a little bit about value for pay, and what I'm going to do now is break down by demographics. 01:15:23.319 --> 01:15:37.319 SPEAKER_12: The first thing we see here is our overall value for what you pay for our residential customers the past five years. And I'm pleased to share that in 2025, all of our ethnic group value for pay numbers increased. 01:15:38.319 --> 01:15:49.319 SPEAKER_12: There were some common things among the results from our customers of things we're doing well, opportunity areas, and some potential solutions that we're already working on to implement with these customers. 01:15:50.319 --> 01:16:02.319 SPEAKER_12: So first they're telling us we're doing a lot, the foundational stuff, really well. We're making it easy to do business, things like bill pay, start, stop, transfer your service, and giving them the information they need to manage their energy use. 01:16:03.319 --> 01:16:13.319 Unknown: They also said we're doing really well and providing reliable service. Those are the non-negotiables. Those are the foundational things, and so we're glad to hear that they're experiencing that we're doing those things really well. 01:16:14.319 --> 01:16:29.319 Unknown: They also said, though, that there's opportunity for more opportunities for them to feel in control of their energy use, and things that they would like to see more programs and solutions that really help meet their needs. 01:16:29.319 --> 01:16:47.319 SPEAKER_12: And we're doing that. We're doing that in a lot of ways, and we'll continue to do that. It's things like our Meet Smut events, our lobby days, our targeted language messaging. Tracy mentioned our new low use fixed system infrastructure charge that we'll be rolling out, and we hope that that will give us a little bit of an uptick in our value for pay. 01:16:48.319 --> 01:17:02.319 Unknown: We're also recognizing that any of these customer groups, they're not made up of the same kind of people, right? So we need to continue to tailor our outreach, but also combine it with our broader mass marketing and mass outreach. 01:17:03.319 --> 01:17:16.319 Unknown: Cautiously optimistic, where we stand today in 2026 in the middle of the year, that we're going to have strong results for value for pay for next year. And of course, we're not stopping here. We're continuing to always find ways to improve. 01:17:18.319 --> 01:17:31.319 Unknown: These next few slides I'm going to go through a little bit more quickly. And the reason for that is there's not a lot of movement here. These are customer awareness trends of our major programs, of some of our major programs. 01:17:32.319 --> 01:17:42.319 SPEAKER_12: So I'm going to show you all customers, and then we're going to go through the ethnicity breakouts. But what you'll see is that we relatively remained stable in 2025 across the last several years. 01:17:43.319 --> 01:17:54.319 Unknown: We did see a little bit of softening in things like awareness of our rebates and incentives in the Smut mobile app, and saw a little bit of a teeny bit of a lift in our Greenergy program across all of our customer groups. 01:17:55.319 --> 01:18:15.319 Unknown: When it comes to our black customer value for pay, we did see some nice gains in a lot of areas. And actually, in our first slide, I forgot to mention, we really saw a good strong uptick in our black customer value for pay. We saw some really nice gains overall from the 2024 numbers. 01:18:16.319 --> 01:18:21.319 SPEAKER_12: Most notably, there was an uptick in Smut mobile app and rebates and incentives with this group. 01:18:24.319 --> 01:18:37.319 Unknown: For our white customers, the trends were also pretty consistent. Not a lot of movement here, but some ever so slight softening in our rebates and incentives, and an increase in awareness of Greenergy. Just a couple examples. 01:18:38.319 --> 01:18:49.319 Unknown: For our Hispanic customers, overall awareness did see some nice lifts in a few areas, including our EPIR program, our EV rates, and our Greenergy program. 01:18:52.319 --> 01:19:02.319 Unknown: And finally, our Asian American and Pacific Islander groups. Pretty steady with the most notable shift in awareness of rebates and incentives. 01:19:03.319 --> 01:19:20.319 Unknown: These numbers are good. They're steady. I just sort of want to be... we've spent an enormous amount of our communications time in the last few years on 2030. Does that get captured in any of these statistics? 01:19:21.319 --> 01:19:37.319 Unknown: So these ones we're specifically talking about program awareness. We definitely do have other perception data asking about awareness of our 2030 Zero Carbon Plan and their support of that. So we do have that data separate, but these are specifically talking about programs. 01:19:38.319 --> 01:19:39.319 SPEAKER_08: Thank you. 01:19:40.319 --> 01:19:43.319 Unknown: Could you share anything about that? 01:19:44.319 --> 01:19:52.319 Unknown: Rosanna, could you share anything about what you've learned about the 2030 plan awareness, or is it too soon for that? 01:19:53.319 --> 01:19:59.319 SPEAKER_12: It's definitely not too soon, but it's not on the top of my head as current interim director, but Kara may have info. 01:20:00.319 --> 01:20:05.319 SPEAKER_13: Thanks for the question, Director Herber, Kara Chatfield, interim chief marketing and communications officer. 01:20:06.319 --> 01:20:13.319 SPEAKER_13: What we consistently see is that when our customers are aware of our goals and all the work we're doing in clean energy, they're very supportive of it. 01:20:14.319 --> 01:20:22.319 SPEAKER_13: It fluctuates a little bit. If we've got a campaign in market, we see nice lifts, but overall, very, very supportive of what we're doing. 01:20:23.319 --> 01:20:24.319 SPEAKER_13: Thank you. 01:20:25.319 --> 01:20:38.319 SPEAKER_03: So all those charts seem to run between 50 and 70 percent awareness, and some, like to me, the rebates and incentives are so important for them to make the pivot to electrify is going down slightly. 01:20:39.319 --> 01:20:42.319 Unknown: Are you going to talk about what can be done to get these up a bit? 01:20:43.319 --> 01:20:48.319 Unknown: I can definitely talk about some of the things that we might be observing that might impact that. 01:20:48.319 --> 01:20:57.319 SPEAKER_12: So I started out saying when we started 2025, we were very aware that economy and affordability was top of mind for a lot of our customers. 01:20:58.319 --> 01:21:01.319 SPEAKER_12: So these are programs that require an investment from these customers. 01:21:02.319 --> 01:21:17.319 SPEAKER_12: And so I think for a lot of customers and the ones that we're getting results from in the survey data, the extra money that they're putting out there for investing in technologies that they need to electrify might be not top of mind for them. 01:21:18.319 --> 01:21:32.319 SPEAKER_12: So there's definitely an impact of the results that we might be seeing right now. There's definitely a lot more that we can do to mitigate and work on continuing to bring forward rebate incentive marketing communications. 01:21:32.319 --> 01:21:49.319 Unknown: All right. So my final slide in closing, what I wanted to do is go back to where I started and just reinforce that when we do outreach and communication to support SC15, our goal is really simple. 01:21:50.319 --> 01:21:54.319 SPEAKER_12: It's to meet customers where they're at and connect them with the things and information that make their lives better. 01:21:55.319 --> 01:21:57.319 Unknown: I had that in here before you said that. 01:21:57.319 --> 01:22:09.319 SPEAKER_12: A couple of examples of unique and different ways that I think that we're accomplishing this and things that we're working on for this year and worked on last year as well. 01:22:10.319 --> 01:22:22.319 Unknown: With media particularly, we're working on focusing on pulling the curtains back and bringing customers inside behind the scenes in some of our infrastructure projects or other utility investments so that they can really get a sense of what SMUD is doing to provide them that reliable 01:22:22.319 --> 01:22:37.319 SPEAKER_12: foundational service that they expect from us. You'll see here this is Chief Operating Officer Frankie Madermit talking to KCRA. He had a great feature last year at one of our substations. 01:22:38.319 --> 01:22:45.319 SPEAKER_12: The second thing we're doing, which we think is one of the first utilities in the nation to do this, is to bring an AI-powered smart search to our website. 01:22:46.319 --> 01:22:52.319 SPEAKER_12: This rolled out this year and it's been incredibly successful in being able to bring information to our customers quicker. 01:22:53.319 --> 01:23:02.319 SPEAKER_12: Now, you may have experienced searching things on our website before. If you said, hey, I want to lower my bill, you might just get a series of a bunch of links and it would be hard for you to navigate that information. 01:23:03.319 --> 01:23:13.319 SPEAKER_12: Now with our new AI-powered smart search, customers can...we actually have a great example of a customer who, you can't read it, it's way too small, but he's self-employed and was looking for ways to lower his bill. 01:23:14.319 --> 01:23:27.319 SPEAKER_12: So goes into the smart search and says, looking for a way, I'm self-employed, looking for a way to lower my bill. And our AI smart search gives really quick and easy information and steps for things that he can do right then and there in such a simple way. 01:23:28.319 --> 01:23:37.319 SPEAKER_12: So it's not just about putting up a webpage and making sure the information is out there. It's about bringing it forward to them and meeting them where they're at and how they're looking for the information. 01:23:38.319 --> 01:24:02.319 SPEAKER_12: And finally, economy, affordability, it's still on the top of the mind of our customers. So we're leaning into the things that we know they expect from us. That's low rates, it's a reliable service, it's clean energy, and you'll see that reflected in some of our campaigns, our low rates campaign and our powering the moments that matter campaign and really just showing up for them so that they know that we're here to power the moments in their lives that matter. 01:24:03.319 --> 01:24:15.319 SPEAKER_12: And really, that's all it's about, building trust and connecting our customers with the things that they value. So with that, I would like to request that the board adopt the monitoring report for SC15. 01:24:17.319 --> 01:24:18.319 Unknown: And take any questions. 01:24:19.319 --> 01:24:36.319 SPEAKER_12: Yeah, thank you. I just wanted to say on that last slide, I just love that we use our online crews, I think that's really to actually promote. I think it's great that our actual staff are getting on some of these that are willing to do it because I just think it's it connects us to the community. 01:24:36.319 --> 01:25:04.319 SPEAKER_03: I think even closer when people have actually seen people out there. But thank you for everything. I mean, we get again, I get a ton of people talking to me about your ad campaigns are fantastic. It resonates. I see them and they're everywhere. I see them on buses. I see them here. It's just it's really profound and our videos are amazing. Really tell the story. So thank you for all you do. Thank you. 01:25:07.319 --> 01:25:13.319 Unknown: The media landscape seems to have changed a little bit since I was at PIO here for Y2K. 01:25:16.319 --> 01:25:33.319 SPEAKER_10: So, but what strikes me about it is it's expanding. It's not like you're switching from one thing to another, you're just adding more and more and more. And that's for for media, but also for just our general communication channels. 01:25:33.319 --> 01:25:48.319 SPEAKER_10: And I guess I'm wondering, at what point do we have to start dropping something off and making choices between doing this or doing that? And maybe that's maybe that's a question for Kara or Brandy or somebody. I don't know. 01:25:49.319 --> 01:25:54.319 Unknown: Yeah, right. Continuing to do all the things everywhere. That's not quite possible. I'll let Kara take that one. 01:25:54.319 --> 01:26:15.319 SPEAKER_12: Thanks for the question, Director Fishman. I wouldn't say it's about stopping doing things. I think it's about having a really good flight deck that can throttle things up and other things down. So, you know, the media landscape has become really fragmented and there's new channels all the time, you know, sub stacks everywhere now, right? 01:26:16.319 --> 01:26:33.319 SPEAKER_13: People are getting information in so many different places. So, a lot of the digital channels have been really effective at helping us reach very specific segments of customers, whether it's over-the-top television or streaming radio, Pandora, or I Heart or whatever. 01:26:34.319 --> 01:26:53.319 SPEAKER_13: And that's been really efficient and it frees up resources so that we really can dig deep and do the time-intensive boots on the ground type work, too. So, our staff does a great job of learning to transition in new spaces and I think that's why we're able to do things other utilities aren't able to do. 01:26:54.319 --> 01:27:07.319 SPEAKER_13: And I took a note of what Director Sanborn said, which is what we do. We plan, we do, we check, and we adjust. And that's why we can do things like the AR search that no one else is doing. We just try it and see if it works and adjust if we need to. 01:27:08.319 --> 01:27:12.319 SPEAKER_10: Thank you. If you want my Y2K communications plan, I'd probably have it somewhere. 01:27:13.319 --> 01:27:14.319 SPEAKER_12: I do. 01:27:15.319 --> 01:27:16.319 SPEAKER_10: No, I'm sure I do. 01:27:17.319 --> 01:27:18.319 SPEAKER_10: One of those two. 01:27:19.319 --> 01:27:20.319 SPEAKER_10: I'm sure I don't have it, actually, but thank you. 01:27:23.319 --> 01:27:25.319 SPEAKER_06: Do you have any other questions? Brandon? 01:27:26.319 --> 01:27:27.319 Unknown: Yeah, I'll be. 01:27:28.319 --> 01:27:41.319 Unknown: I know this is another question. It's just making sure, so I'm making sure we're not getting overstretched in asking too much of our staff when you see, you know, we're talking about five events a day on average. 01:27:42.319 --> 01:27:50.319 SPEAKER_08: And I definitely wanted to keep that in the back of our minds, right, that we can't necessarily expect these numbers to keep growing and growing year after year. 01:27:51.319 --> 01:28:04.319 SPEAKER_08: And we've seen for a number of years now that I've gone, we've always kept our positions very targeted in what we allow to grow, just to keep the balance in check and the rate increases in checks. 01:28:05.319 --> 01:28:12.319 SPEAKER_08: But it's definitely something we want to be aware of and make sure we're finding that balance because I don't want to, as staff, I don't want to burn out staff, right? 01:28:13.319 --> 01:28:17.319 SPEAKER_08: And I know that they feel that stress when they're running around just constantly. 01:28:17.319 --> 01:28:20.319 SPEAKER_08: So something that's just been in the back of my mind a little bit. 01:28:21.319 --> 01:28:29.319 SPEAKER_08: In terms of, it's a good point, in terms of, I think, I'm going to give some, a little bit of an opinion. I'm just sort of curious, we would focus on our 2030 plan. 01:28:30.319 --> 01:28:34.319 SPEAKER_08: I'm curious how we're going to strategize and adjust in the next year or two. 01:28:35.319 --> 01:28:46.319 SPEAKER_08: We're doing our IRP. I think we're going to see some adjustments on where we're going, but I'll be curious how that gets put into some of our future messaging going into next year. 01:28:47.319 --> 01:29:02.319 SPEAKER_08: You see it in these awareness numbers. They're stagnant. My hypothesis, right, that I don't see the real data numbers is, those are probably stagnant because we probably have other things that have gone up, which is what we've been focusing on with a great deal of intention. 01:29:03.319 --> 01:29:10.319 SPEAKER_08: So, but it's an excellent report and it just shows us how much work our staff is doing out there. Thank you. 01:29:11.319 --> 01:29:12.319 SPEAKER_12: Thank you. 01:29:13.319 --> 01:29:22.319 Unknown: Any other comments? I just wanted to acknowledge, I really appreciate that we go above California's threshold language count. 01:29:23.319 --> 01:29:40.319 SPEAKER_06: That's, and we actually actually service the 23. I work in healthcare and many healthcare sites and call centers only do like the top eight threshold languages and mostly just do Spanish and English and definitely not for their websites. 01:29:41.319 --> 01:29:50.319 SPEAKER_06: I didn't want to note that because I don't think people realize that this is an anomaly in public service, both in government and healthcare entities. 01:29:51.319 --> 01:29:59.319 SPEAKER_06: It's very expensive and it's very time consuming to spot check languages and people will gravitate if they can connect. 01:29:59.319 --> 01:30:08.319 SPEAKER_06: And so I did want to highlight that in case people were not aware that this is the amount of work we do for translation is above and beyond. 01:30:09.319 --> 01:30:18.319 SPEAKER_06: It's more than what California does. It's more than what public entities do because I think that's the biggest barrier for people's understanding the information that's available. 01:30:19.319 --> 01:30:30.319 SPEAKER_06: And I also wanted to, listening to the comments about awareness, I think the 18 years I've been on the board there has been that question over and over again about how do we increase the numbers of awareness. 01:30:31.319 --> 01:30:39.319 SPEAKER_06: And I just didn't want, I wanted to reiterate what we've been saying for decades is that oftentimes people's awareness is what they care about. 01:30:40.319 --> 01:30:48.319 SPEAKER_06: Whether or not they saw the item or registered it oftentimes is where they are in their mental or emotional state. 01:30:49.319 --> 01:30:56.319 SPEAKER_06: And so I would, I have a differing opinion in terms of getting numbers up and things because it takes an incredible amount of money to move. 01:30:57.319 --> 01:31:04.319 SPEAKER_06: I think that our numbers are actually quite significant and very good if you look at industry benchmarks because humans are humans. 01:31:04.319 --> 01:31:15.319 SPEAKER_06: And when they're answering surveys, they could have seen and been aware whether or not they register it, especially if there's someone that's low income, right? 01:31:16.319 --> 01:31:20.319 SPEAKER_06: They're probably going to be paying attention more to deeper rates, right? Or rebates or incentives. 01:31:21.319 --> 01:31:31.319 SPEAKER_06: Or if they are someone that possibly is looking at EV. So I would kind of, again, I'm one person, caution because it does take a significant amount of money to move the needle. 01:31:31.319 --> 01:31:45.319 SPEAKER_06: And I am very proud of our continual overall awareness course because it is very hard if you look at industry averages to get above 30, 40 percent awareness because there is so much noise out there. 01:31:46.319 --> 01:31:50.319 SPEAKER_06: So I have always appreciated the amount of work, especially of the programs. 01:31:51.319 --> 01:31:55.319 SPEAKER_06: I know it's changed over time to what we have wanted people to be aware of. 01:31:55.319 --> 01:32:01.319 SPEAKER_06: And I think right now it's a good balance. And so I appreciate the hard work, especially. 01:32:02.319 --> 01:32:10.319 SPEAKER_06: And last, on the search, this month's search has been a pain in the heart of my side for a long time. 01:32:11.319 --> 01:32:19.319 SPEAKER_06: And it was really hard even during board meetings. I just want to search for things to get the information because I like to search before I ask in public. 01:32:19.319 --> 01:32:30.319 SPEAKER_06: And it was really hard. And so now the site is much better and much more intuitive because as we all know in call centers, we like people to self-serve. 01:32:31.319 --> 01:32:38.319 SPEAKER_06: And if they can find the information themselves quickly and efficiently, it significantly lowers that pain that they feel. 01:32:39.319 --> 01:32:48.319 Unknown: And then having a call, each call ranges in cost when we look at ranges from $12 to $32 per call, depending on what that person needs. 01:32:49.319 --> 01:32:55.319 SPEAKER_06: And so if we can continue to improve our website so people can self-serve, the chat I know has greatly improved. 01:32:56.319 --> 01:33:00.319 SPEAKER_06: And people accessing that, that will help drive our overall cost and just customer satisfaction. 01:33:01.319 --> 01:33:03.319 SPEAKER_06: So I just wanted to thank the staff on those items. 01:33:04.319 --> 01:33:12.319 Unknown: Thank you. And I do want to add on the Smart Search, we're also actively monitoring what people are searching for so that we can find the things that we can go out and serve them better with. 01:33:13.319 --> 01:33:21.319 SPEAKER_12: And we can also improve that search. If we find errors or things that might not be serving the customers in the way they're searching, we can also work to improve that and build that model. 01:33:22.319 --> 01:33:26.319 Unknown: Does anybody have any other comments? Dave, do you? 01:33:27.319 --> 01:33:32.319 SPEAKER_11: I just want to touch very briefly on the languages that are available. 01:33:33.319 --> 01:33:39.319 SPEAKER_11: I think that's just really important that we have information available in a lot of different languages. 01:33:40.319 --> 01:33:52.319 SPEAKER_11: And I know some of these communities, there's a very large number of people in some of these communities that really are not fluent or really even able to use English at all. 01:33:53.319 --> 01:34:10.319 SPEAKER_11: And I think this makes us much more approachable. It makes that information that may be incredibly important to a lot of these folks, especially very recent immigrants, who are just trying to figure out our entire society. 01:34:10.319 --> 01:34:39.319 SPEAKER_11: Having our stuff in their language is really important. And even beyond just having the information available, all the partnerships that we referred to, reaching the Afghani population, reaching the Chinese population, Vietnamese population, I think it's just really important that we have those partnerships and the information to back it up. 01:34:40.319 --> 01:34:41.319 Unknown: Thank you. 01:34:43.319 --> 01:34:57.319 Unknown: We have one person here that would like to speak on this item. So Mr. Wright, if you would like to come up. Did anybody have any before we let Sarah go? Thank you. Appreciate it. 01:34:58.319 --> 01:35:17.319 Unknown: Thank you, Chair Brie Thompson and members of the committee and the board. My name is David Wright. I do have a couple of suggestions, but I want you to know that I love and appreciate SMUD very much. 01:35:18.319 --> 01:35:32.319 SPEAKER_00: I often have suggestions, but they're given in a spirit of love and appreciation and of continuous improvement. So no matter how awesome we all are, we can always get even more awesome. 01:35:33.319 --> 01:35:49.319 Unknown: So first, I want to really acknowledge that the speakers are more than usually articulate and well spoken tonight. And that's probably because they're in communications and outreach. Good job. 01:35:49.319 --> 01:36:17.319 SPEAKER_00: SMUD's community outreach programs are great. On the other hand, I think SMUD is spending way too much on advertising, especially since you're a monopoly utility. Why do you need to advertise? Why did I need to hear your name 33 times? Or maybe more than that when I can't go out and get a different electric utility. 01:36:20.319 --> 01:36:26.319 SPEAKER_00: So that's a lot of money is going into that advertising. I think it could be put to better use. 01:36:29.319 --> 01:36:43.319 SPEAKER_00: Second, I think that you should consider whether you are advertising in a fully transparent way to your customer owners. There's a lot of emphasis on SMUD and Sacramento as a clean power city. 01:36:44.319 --> 01:37:05.319 SPEAKER_00: Yes, true, relative to many cities and many utilities. But are you talking on these advertisements about being behind on your 2030 zero carbon trajectory? Are you talking about burning natural gas to sell power outside of your service area, which is not clean? 01:37:06.319 --> 01:37:11.319 SPEAKER_00: It may repay costs, but it's causing pollution and carbon release. 01:37:13.319 --> 01:37:27.319 SPEAKER_00: Then there are the dirty gas plants in historically impacted areas. The zero carbon plan says McClellan and Campbell will be closed by 2024 and 2025. 01:37:28.319 --> 01:37:41.319 Unknown: I'll send you the exact language of the zero carbon plan, but suffice it to say they are not closed and they're still polluting in those historically impacted communities. 01:37:42.319 --> 01:38:00.319 Unknown: So has there been any discussion or engagement or communication or outreach with the affected communities around those plants? And how are we making Sacramento a clean power city in relation to those impacts? 01:38:01.319 --> 01:38:12.319 SPEAKER_00: So I think it would be great to see less self congratulatory advertising, more self examination and less money spent on advertising. Thanks. 01:38:14.319 --> 01:38:18.319 Unknown: Do you have any other speakers on line? No, we do not. 01:38:19.319 --> 01:38:32.319 SPEAKER_04: Item number four is to discuss the CO2 Negotiate and Execute Amendment number one for the Transmission Agency of Northern California, also known as TANK, project agreement number three. 01:38:33.319 --> 01:38:37.319 SPEAKER_06: And we have Chad here. He's the manager of energy contracts. 01:38:37.319 --> 01:38:43.319 Unknown: Yes, and I agree. I'm in the enviable or unenviable position of following my colleagues fantastic presentations. 01:38:46.319 --> 01:38:52.319 SPEAKER_09: On a topic that's probably you're not going to see it on the advertisement or have a customer call in about it. 01:38:52.319 --> 01:39:08.319 SPEAKER_09: But the goal of this presentation, hopefully by the end of it, you all have an appreciation for a very critical component of our resource portfolio that provides reliable, affordable and clean power to our customers. 01:39:09.319 --> 01:39:23.319 Unknown: So tonight I'm here to request authorization for the chief executive officer and general manager or her designee to negotiate and execute the First Amendment to the Transmission Agency of Northern California's project agreement number three. 01:39:23.319 --> 01:39:38.319 SPEAKER_09: So a little bit of background on what TANK is. So TANK is a joint powers agency that was established by a group of California publicly owned utilities back in 1994. 01:39:39.319 --> 01:39:51.319 SPEAKER_09: And the initial purpose of TANK was to construct the California Oregon Transmission Project. And that's a transmission line that goes between the California-Oregon border and central California. 01:39:52.319 --> 01:40:08.319 Unknown: Today, TANK's primary purpose is to provide transmission to its member utilities, of which SMUD is one, as well as provide the day-to-day operations, maintenance and upgrades to the COTP. 01:40:09.319 --> 01:40:26.319 Unknown: The current membership includes 15 publicly owned utilities, which there is a list of multiple cities that you can see, as well as the Plumas Sierra Rural Electric Cooperative. Both MID and TID are members, as well as SMUD. 01:40:27.319 --> 01:40:40.319 Unknown: Some background on the COTP. The COTP, as well as the Pacific AC Intertie, which is also known as the PACI, forms the California-Oregon Intertie. 01:40:41.319 --> 01:41:05.319 SPEAKER_09: And this is a key high-voltage transmission line and group of lines that make up the COI. And the COTP is one of the three lines. And it's a 340-mile, 500-kV transmission line and related facilities that runs from the Captain Jack substation in southern Oregon, all the way down to just south of Tracy in central California. 01:41:05.319 --> 01:41:11.319 SPEAKER_09: And this high-voltage transmission line was completed and energized in 1993. 01:41:11.319 --> 01:41:28.319 SPEAKER_09: Now, this line is extremely important, as I mentioned earlier, because it provides TANK members and SMUD with bi-directional transmission to the Pacific Northwest. And this is critical for both spot and long-term purchases. 01:41:29.319 --> 01:41:39.319 SPEAKER_09: This also gives us access to the Western Power Pool Reserve Sharing Group, which is extremely critical during peak load-serving days. 01:41:40.319 --> 01:41:57.319 SPEAKER_09: And then, of course, part of those spot and long-term markets is this important transmission provides us access to the clean hydro that comes down from the Pacific Northwest, the wind, as well as other regional renewables. 01:41:58.319 --> 01:42:17.319 Unknown: In addition to providing transmission access, it also gives us market diversity, so not just pricing for products here locally or in the California ISO markets, but it also allows us to access the markets in the Pacific Northwest and look at those arbitrage opportunities. 01:42:17.319 --> 01:42:33.319 Unknown: And then, of course, risk mitigation, like I mentioned earlier, during times of constraint, system constraint, if our local resources and assets are running at full tilt on peak days, we are leveraging all of our import capabilities from the ISO. 01:42:33.319 --> 01:42:39.319 SPEAKER_09: So this gives us another resource to access energy from the Pacific Northwest. 01:42:40.319 --> 01:42:50.319 SPEAKER_09: And, you know, when your blood pressure alarm reminder goes off in a presentation, it's probably counterproductive to taking blood pressure medicine. 01:42:51.319 --> 01:43:01.319 SPEAKER_09: And I thought I had turned that off. Yeah. I might have to double the meds after tonight. My apologies. 01:43:04.319 --> 01:43:06.319 Unknown: The doctor's not going to be happy. 01:43:07.319 --> 01:43:21.319 SPEAKER_09: So SMUD's current total share of the COTP transmission is 559 megawatts of north to south capacity, transport capacity, and then 402 megawatts from south to north. 01:43:22.319 --> 01:43:34.319 SPEAKER_09: And of that amount, almost 400 of it is from our ownership position from a south to north perspective and just under 300 from a south to north perspective. 01:43:35.319 --> 01:43:36.319 SPEAKER_09: That comes from our ownership percentage. 01:43:36.319 --> 01:43:56.319 SPEAKER_09: And then the rest of it, which is about 160 megs running from north to south, is from long-term layoffs that SMUD has picked up from other tank members that no longer need their COTP transmission, and then 120 megawatts of south to north. 01:43:57.319 --> 01:44:09.319 SPEAKER_09: And you can see the various terms expire on those long-term layoffs between 2034 and 2039. So we'll have that 559 megawatts for quite some time. 01:44:10.319 --> 01:44:17.319 Unknown: This gives you a little bit of a picture just to kind of orient you with what the COTP is, where it is. 01:44:17.319 --> 01:44:26.319 SPEAKER_09: So primarily focused on the left side of the graph, you see Captain Jack, which is the substation and the northern termination of the COTP. 01:44:27.319 --> 01:44:38.319 SPEAKER_09: Again, that's in southern Oregon. And then you see down at the bottom the Tracy substation. That is the southernmost termination point for the COTP. 01:44:38.319 --> 01:44:47.319 SPEAKER_09: And then I'll just point out over there on the far right, I think it's blue, I'm colorblind, but midway, ETC writes 48 megawatts. 01:44:48.319 --> 01:45:02.319 SPEAKER_09: That is also some transmission access that allows us to go south with the COTP and access some of our projects, such as the Cal Energy geothermal generation that we received from that contract. 01:45:02.319 --> 01:45:10.319 SPEAKER_09: We're allowed to schedule that up through on those rights. So this just gives you some orientation on the COTP. 01:45:13.319 --> 01:45:23.319 SPEAKER_09: So as far as this particular amendment and transaction, the project agreement number three back in March of 1990 was entered into by the TANK members. 01:45:24.319 --> 01:45:47.319 SPEAKER_09: And the project agreement number three provides for various member rights and obligations associated with all of our ownership in the COTP, including the percentages that each owner has, what costs are associated with our ownership rights and obligations, and then how to assign rights and obligation amongst the members. 01:45:47.319 --> 01:46:00.319 SPEAKER_09: If there's some trading back and forth, like the long term layoffs that I mentioned earlier that SMUDs picked up in times past. And then of course the voting requirements for how the members vote on changes to the agreement. 01:46:01.319 --> 01:46:12.319 Unknown: With this particular amendment, the first amendment, we are essentially streamlining how changes to member participation percentages are processed. So it's largely administrative. 01:46:12.319 --> 01:46:24.319 Unknown: Essentially it's allowing changes to these membership percentages. If the two that are exchanging memberships, if they agree, then essentially we don't need to come back and amend the entire agreement. 01:46:24.319 --> 01:46:31.319 SPEAKER_09: We can just have the TANK commission vote and process these percentage changes. 01:46:31.319 --> 01:46:47.319 SPEAKER_09: And then we're going to be updating the appendices to reflect all of the different existing member participation percentages. So the south to north, north to south, as well as if there's layoffs that are currently impacted, we're going to have appendices that are updated. 01:46:47.319 --> 01:46:59.319 SPEAKER_09: The agreement's a bit out of date. But there's no changes, I want to be clear, there's no changes being made to the ownership percentages of anyone as a result of this amendment number one. 01:46:59.319 --> 01:47:08.319 Unknown: And then there's various other minor or non-substantive changes to the agreement that's just kind of cleaning up some things that have gotten stale over the years. 01:47:09.319 --> 01:47:20.319 SPEAKER_09: So the main key thing here is the bottom bullet. There's no material impact to member costs, rights, or obligations as a result of this amendment. And you may be asking, well, why am I here? 01:47:20.319 --> 01:47:34.319 SPEAKER_09: Well, it's because we did not have the key language in the agreement back from 1993 that said the CEO and general manager can make changes to this amendment so long as they're not material. 01:47:34.319 --> 01:47:44.319 SPEAKER_09: You know, we don't have to come back to the board. We did not have that key language in the board resolution from 93. So that's why we're here today. And that language is in the board resolution now. 01:47:44.319 --> 01:47:55.319 SPEAKER_09: So we won't have to waste your time with non-substantive, non-material impacts going forward. And that concludes my presentation, and I'm happy to answer any questions that you may have. 01:47:55.319 --> 01:48:20.319 SPEAKER_09: I'll wait into these dangerous waters. How does the amendment handle these agreements that we have to take over other people's pieces of that transmission capacity for a certain period of time? Is it baked into this, or are they separate side agreements that are incorporated by reference? 01:48:20.319 --> 01:48:34.319 SPEAKER_08: Yeah, they're separate side agreements. So for instance, we have an agreement with Palo Alto for some long-term layoffs with Silicon Valley Power. So those are separate side agreements that have to be negotiated amongst the members. 01:48:34.319 --> 01:48:55.319 SPEAKER_09: But then they ultimately get approved and reflected in the appendices, which is one of the appendices that we're adding as a result of this amendment to add in the layoff percentages and how it's affecting members' rights and obligations so that it's clear the termination. So yes. 01:48:56.319 --> 01:49:14.319 Unknown: And then that first bullet point speaks to how these member participation percentages are processed. So if two members want to strike a deal and exchange or assign the rights to another member, then that can happen. 01:49:14.319 --> 01:49:29.319 SPEAKER_09: And as long as those two folks have signed off, it goes to the Tink Commission, they vote, and then there doesn't need to be an amendment to the agreement. So those voting rights and how that process takes place is all spelled out in the PA-3 agreement. 01:49:29.319 --> 01:49:46.319 SPEAKER_09: Have you seen any strategizing or jostling? Does the long-term forecast indicate that we'll probably be exporting far more power than we ever used to in the future over the next decades from high desert solar into the Pacific Northwest, but it's always traditionally been coming the opposite direction? 01:49:47.319 --> 01:50:03.319 Unknown: Yeah. Members are—their interests in COTP is definitely changing as the market changes, right? With EDAM, you're hearing some things about how members have different interests in the COTP and in transmission. 01:50:03.319 --> 01:50:14.319 SPEAKER_09: So each member is situated slightly differently. Some members are members of the California ISO, which is also why we picked up some of the layoff agreements because they joined the California ISO. 01:50:14.319 --> 01:50:29.319 SPEAKER_09: And so they were not able to optimize the COTP transmission, but SMUD is. So yes, each member has a different situation, and those interests are changing as the market evolves. 01:50:29.319 --> 01:50:36.319 SPEAKER_09: And then lastly, any controversy within the org, like, within these changes that we should know about? 01:50:36.319 --> 01:50:53.319 SPEAKER_09: No. So SMUD and MID are two of the last of the 15 members to approve these amendments. Everybody else has already taken it to their governing bodies and approved it. So we are one of the final folks to get it approved. 01:50:53.319 --> 01:50:55.319 SPEAKER_09: Thank you. 01:50:56.319 --> 01:51:01.319 Unknown: Okay. Do we have any cards or questions? 01:51:01.319 --> 01:51:03.319 SPEAKER_06: We have no public comment, no. 01:51:03.319 --> 01:51:05.319 SPEAKER_06: Okay. Thank you. 01:51:05.319 --> 01:51:10.319 SPEAKER_06: Thank you. Any cards on items not on the agenda? 01:51:10.319 --> 01:51:13.319 SPEAKER_06: I don't see any hands for items not on the agenda. 01:51:13.319 --> 01:51:24.319 SPEAKER_04: Written comments received items not on the agenda will be included in the record if we're received within two hours of this meeting. And was there any summary in the community direction? 01:51:24.319 --> 01:51:26.319 SPEAKER_06: No, I don't have any summary. 01:51:26.319 --> 01:51:28.319 SPEAKER_06: Great. Thank you, everyone.